Technical Engineer - Lab IT

Job Description

Responsible for providing technical support to business users, maintaining lab systems, managing system imaging, and ensuring smooth day-to-day IT operations. This role requires strong troubleshooting skills, hands‑on system maintenance, and the ability to support automation and reporting tasks using Excel.

• Provide day‑to‑day technical support to business users, ensuring smooth and uninterrupted operations.
• Perform system imaging (ghost imaging) of lab computers and endpoints, including OS deployment and configuration.
• Diagnose and troubleshoot hardware and software issues on PCs and workstations.
• Execute installation, configuration, and maintenance of operating systems and applications.
• Re‑image systems as required for upgrades, maintenance, or issue resolution.
• Develop and maintain documentation for troubleshooting procedures and system configurations.
• Strong expertise in PC troubleshooting (hardware, OS, and application‑level issues).
• Hands‑on experience with system imaging tools.
• Proficiency in Microsoft Excel, including advanced functions and automation (e.g., macros, VBA, data analysis).
• Ability to automate repetitive tasks using Excel or scripting tools.
• Good understanding of Windows environments, networking basics, and system performance optimization.
• Strong problem‑solving and analytical skills.