Success Architect - Slack

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Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Success Architect - Slack Locations:
Chicago, Indianapolis, New York, Chicago, San Francisco, Atlanta (Office-Flexible, 3x per week)
Technical design and governance are essential to integrating Slack with identity, security, data, AI, and system-to-system workflows cess Architects act as trusted technical advisors for our existing customer base and our partners on the Success team, leveraging broad technical and deep product expertise to amplify and extend adoption of Slack at our largest customers. All of which serves to ensure customers can deploy Slack quickly and effectively as mission critical infrastructure for the Enterprise.

Architects educate customers about product features and automations, perform technical discovery & assessments to provide guidance on APIs and extensibility of Slack as a platform. They advise on practical applications of AI, and develop recommendations on architecture changes and integrations that drive adoption.

Success Architects reduce enterprise risk and accelerate time-to-value by ensuring Slack is designed correctly in complex environments. In an ever changing technical landscape, we are seeking someone who understands technical capabilities but can blend that with customer facing pedigree to help customers move from challenge to deployable solution at pace with Slack.

What you will be doing

Understanding customer challenges and priorities and leveraging your expertise to portray avenues forward to drive business value through Slack You facilitate customer-facing workshops and discovery - often with our customer’s technical team to understand technical use-cases, integration points and business outcomes

You will develop deep understanding of the technical specs for each Slack feature release to support questions from technical customer resources, and to demonstrate key features and bleeding-edge use-cases to business stakeholders

You are (or quickly become!) knowledgeable about how Slack integrates with other systems and apps, including:identity managemente

Discoverydata loss prevention

Salesforceother SaaS products and internal systems

Partner with customers to achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Slack Proactively engage with Slack Product and Technical Support Teams, to address product feature/technical hurdles

Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction

Achieve key performance metrics and goals

What you should bring5+ years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS space

Sound understanding of at least one object oriented programming language such as:
Java, Java script, Node.js, SQL, Python.

Interest, Educational Background or Delivery Expertise in Generative AI technologies

Hands-on proficiency with data exchanges and API's.Not required but extra points if you have prior experience in developing Slack applications

You possess excellent written and verbal communications skills, with the ability to go a mile deep with technical customer resources or to describe the most basic capabilities to a business user.

You have excellent…