Product Delivery Analyst, Merch AI X Delivery

Position: Product Delivery Analyst, Merch AI, United States - X Delivery
Who We Are

BCG X is the tech build & design unit of BCG. We bring together advanced tech knowledge and ambitious entrepreneurship to help CEOs and senior world leaders launch their next big bets and multiply our collective impact. With nearly 3,000 technologists, scientists, programmers, engineers, and human-centered designers located across 80+ cities, BCG X builds and designs platforms and software to address the world's most important challenges and opportunities.

Through a critical mass of multidisciplinary expertise, access to the world's leading technologists, and the power of practical collaboration, BCG X enables end-to-end partnerships to rapidly invent and build new solutions that are ready to run from day one. Together, we're creating the bold and disruptive products, services, and businesses of tomorrow.

We Are BCG X

We're a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world's most complex problems. Leveraging BCG's global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career.

Together, we strive to create solutions that will positively impact the lives of millions.

What You'll Do

ROLE SUMMARY

The Product Delivery Analyst on the BCG X Merch AI team will play a critical role in delivering, implementing, and supporting BCG's client- and case-team-facing retail apps and agents. He or she will independently own deployments of Merch AI and be responsible for accelerating speed to go-live. The work also includes thinking about improvements to the apps and agents, including tool configuration, development, and how we deploy.

The analyst will function as a tooling expert, working in continuous collaboration with BCG practice areas, clients, and consulting teams. Finally, this role will shape our strategic agenda for the retail merchandizing topic together with senior business leaders in our Retail sector and our BCG X unit.

Key activities will include gathering requirements from internal and external clients, advising them on best practice usage and configuration, and recommending improvements to optimize the process and impact delivered by the application and agents.

The Product Delivery Analyst will also coordinate the sourcing and preparation of data from the client, manage the client infosec processes, oversee deployments by setting up and configuring the application according to the requirements, and train client end users. The role will interact directly with both BCG case team members.

The ideal candidate should be able to quickly learn and deliver on the data (science) logic used for our Merch AI offer, understand the retail industry / client context, and learn analytical approaches used to turn data into business insights. A keen interest in technology and AI, as well as strong communications skills are required.

YOU'RE GOOD AT

• Putting AI and data science into practice; making it work to deliver value in the real world

• Owning client delivery, driving adoption, ensuring our clients realize value from our solutions

• Acting as the main point of contact throughout the delivery program

• Managing complex client situations and ideating / leading issue resolution

• Working together with BCG teams and retailer clients to understand data and business processes, business requirements, and data structure / challenges

• Responding to 2nd / 3rd level client inquiries and requests:
  Troubleshooting, system configurations, service issues

• Demonstrating a proactive, solution-based approach to enhance client relationships (in meetings, calls, emails, slack, etc.)

• Building, owning, and driving the overall implementation plan together with client counterparts, including setting and managing client expectations

• Identifying required changes in client's ways of working and supporting process change management

• Understanding the client's data situation; coordinate with Data Engineers on how to set up Merch AI

• Working closely with support resources, Dev Ops, and Product teams to implement client requirements

Merch AI app, algorithm, and agent delivery

• Leading and overseeing complex deployments of platforms and software; configuring apps to client needs

• Guiding BCG case teams, client business users, and IT team to enable them to configure, use, monitor, and maintain the application

• Collaborating with technical team, support resources, and client IT to diagnose and resolve technical and/or non-technical problems, bugs, performance, and other issues

• Collaborating with peers to construct appropriate training and support plans for the continuation of the customer's users and deliverables after the implementation goes into production

• Developing…