More jobs:
Zone Manager
Job in
Chicago, Cook County, Illinois, 60602, USA
Listed on 2026-06-25
Listing for:
TATA Consulting Services
Full Time
position Listed on 2026-06-25
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
* End to end EUC / Workplace service delivery management
* Multi country / multi site operational oversight
* Incident, escalation, and SLA management
* Field technician and vendor operations management
* ITIL based service management (Incident, Problem, Change)
* Stakeholder and customer relationship management
* Performance monitoring, reporting, and governance
* Continuous improvement and service optimization
Roles & Responsibilities
* Own end to end EUC service delivery across the assigned zone, ensuring consistent support for end user devices, peripherals, and workplace services
* Ensure SLA, KPI, and service quality compliance for incidents, service requests, IMACD, and break fix activities
* Act as the single point of accountability for EUC operations within the zone
* Manage and coordinate Field Technicians (FTs), site support teams, and vendors to ensure adequate coverage and timely resolution
* Assign and prioritize work for critical incidents, Top locations, and business impacting issues
* Oversee site onboarding, offboarding, managed/unmanaged transitions, and refresh activities
* Lead and manage P1 / P2 incident escalations, ensuring rapid resolution and stakeholder communication
* Conduct operational governance, including service reviews, performance tracking, and compliance audits
* Ensure adherence to standard EUC tools, processes, and security policies
* Drive problem management, RCA, and preventive actions to reduce repeat incidents
* Collaborate with regional and global teams on EUC transformation initiatives, automation, and standardization
* Identify and implement continuous improvement and cost optimization opportunities
* Build and maintain strong stakeholder relationships with business, IT leadership, and vendors
* Provide regular operational reports, dashboards, and executive updates
Salary Range-$90,000-$115,000 a year
#LI-KR3
TCS Employee Benefits
Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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