Trinity Information Technology & Digital Syst

Job Description Disclaimer

The statements in this job description are intended to describe the essential/non‑essential nature and level of work performed by TUCC staff/interns assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities, as other duties and responsibilities may be assigned.

The IT & Digital Systems Manager exercises a level of responsibility as designated by the Executive Pastor of Trinity United Church of Christ (TUCC), providing leadership and oversight for the church’s technology systems, infrastructure, and related services.

The IT & Digital Systems Manager is responsible for the planning, implementation, administration, security, and ongoing support of TUCC’s entire technology ecosystem. This includes network infrastructure, telecommunications, cloud platforms, software systems, data security, and digital tools used across ministries and operations. The IT & Digital Systems Manager ensures reliable, secure, and efficient technology services while managing vendor relationships, supporting staff, and aligning IT systems with the church’s mission and operational needs.

• Oversee configuration, installation, maintenance, and support of LAN/WAN systems and network infrastructure.
• Ensure performance, reliability, and security of servers, firewalls, switches, and connectivity systems.
• Maintain system documentation, network diagrams, and configuration records.
• Partner with Managed Service Provider (ProviNET) to monitor infrastructure and resolve issues.
• Initiate and manage IT service tickets and ensure timely resolution of technical issues.

• Serve as primary liaison with all third‑party IT vendors and service providers.
• Manage the relationship and service agreement with ProviNET, including performance and contract oversight.
• Coordinate system upgrades, maintenance, and infrastructure improvements.
• Evaluate and recommend new technologies, tools, and service providers.
• Oversee vendor‑supported systems including security platforms, telecommunications, and cloud services.

• Administer and manage core systems including Microsoft 365, email, cloud applications, and user access.
• Oversee licensing, provisioning, and deactivation of software (e.g., Adobe, Dropbox, Survey Monkey, Constant Contact).
• Act as system administrator for key platforms, ensuring proper access, usage, and governance.
• Serve as escalation point for church management systems (ACS / Ministry Platform).
• Maintain secure credential management and oversee transition of system access and passwords.

• Troubleshoot communication system issues and coordinate vendor support.
• Oversee implementation of new communication tools such as Dial My Calls .
• Ensure reliable communication systems across multiple facilities.

• Oversee implementation and management of cybersecurity tools and protocols.
• Administer security awareness platforms (e.g., phishing simulations and training tools).
• Manage personal data protection tools for staff (e.g., Ironwall, Incogni).
• Ensure compliance with data protection best practices and minimize organizational risk.
• Monitor system vulnerabilities and coordinate mitigation efforts with vendors.

• Coordinate with Media and Ministry teams supporting streaming, mobile apps, and content platforms.
• Ensure continuity and access to platforms such as websites, streaming tools, and digital media systems.
• Maintain visibility into all online tools used across ministries.

• Provide onboarding and ongoing training for staff on IT systems and tools.
• Offer troubleshooting support and guidance on best practices.
• Equip ministry leaders and staff to effectively use technology resources.

• Identify opportunities to improve systems, workflows, and technology efficiency.
• Lead implementation of new tools…