Senior Cloud SRE & AI Ops Engineer

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Requisition

Business Unit:
Fitch Group

Category:
Information Technology

Location:

Chicago, IL, US

Date Posted:
Apr 27, 2026

Fitch Group is currently seeking a Senior Service Reliability Engineer to embed with Fitch Solutions development squads in Chicago, USA. The role is based out of our Chicago office.

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics.

With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting‑edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients.

We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.

Fitch Solutions SRE provides Service Reliability Engineering expertise to Fitch’s development organizations. This squad joins Core Engineering and other SRE groups as part of Cloud Infrastructure & Platform Engineering (CI&PE), serving as subject matter experts in cloud technologies, systems engineering, infrastructure automation, and Dev Ops tooling across Fitch Group. The role itself will be dedicated to ensuring excellence in Fitch Solutions services, with focus on new AI development.

• You’ll lead the delivery of reliable, scalable, mission‑critical services. You’ll guide squads on Kubernetes and modern deployment patterns.
• Mentoring associate engineers and setting best practices for areas of expertise will help the team grow in knowledge and capabilities.
• Partner closely with Fitch Solutions Development Squads and Operations to design and advance service builds, Dev Ops tooling, and drive operational excellence.
• Partner with Core Engineering to architect and govern Git Hub Actions CI/CD with quality gates, canary/blue‑green strategies, and AI‑assisted redeploy checks
• Own observability in Datadog—define SLIs/SLOs, dashboards, alerting, and MS Teams integrations—and reduce incidents via telemetry‑driven automation and blameless postmortems.
• Champion AI‑enabled operations using AWS Bedrock/Sage Maker and Model Context Protocol (MCP) for log analysis, anomaly detection, incident triage, and workflow orchestration; establish adoption guardrails.
• Define and enforce cloud guardrails and security controls (SCPs/IAM boundaries, OPA policies, tagging, centralized logging with AWS Config/Cloud Trail/Security Hub) in partnership with Security and Risk.
• Influence cross‑functional roadmaps, lead complex release planning, and drive strategic platform initiatives across CI&PE; serve as an escalation point and participate in the L3 on‑call rotation.

• You have deep, hands‑on experience in SRE, Dev Ops, or Platform Engineering across both AWS and Azure, with a strong track record operating Docker and Kubernetes in production environments.
• You’re highly proficient in administering both Linux and Windows, and have practical, enterprise‑level experience supporting IIS/.NET applications as well as Java Spring Boot services.
• You have built and maintained CI/CD pipelines (primarily…