Senior Director, Network Operations

Overview

Job Title: Senior Director, Network Operations

Department: Technical

Reporting To: Senior Vice President, IT Operations

Employment Type: Full Time

Location: Philadelphia, Chicago or Denver - On-Site

The anticipated salary for individuals expressing interest in this position is $/Yr.

Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity.

Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

Overview:

The Senior Director, Network Operations is a technology leader responsible for overseeing enterprise‑scale operational excellence, service continuity, and reliability across broadcast, audio, streaming, and IT infrastructure on a national scale. This role leads two distinct teams under the same NOC umbrella;
Streaming Operations and Broadcast NOC engineering in a 24/7 mission‑critical observability environment, and ensures the performance and integrity of platforms that support $1B+ in annual revenue and millions of daily listeners.

This role carries a 24/7 operational accountability and requires active participation in an on‑call rotation. The Senior Director is expected to be available and responsive to critical incidents at any time, including nights, weekends, and holidays, and to provide hands‑on leadership during high‑severity events to ensure rapid resolution and minimal business impact.

The ideal candidate combines deep operational expertise, modern architectural thinking, and outstanding leadership skills to align technology initiatives with business objectives, accelerate innovation, and scale systems to support next‑generation broadcast and digital experiences.

What You’ll Do:

• Lead a technical operations department that oversees technology health across 47 U.S. markets, ensuring uptime, service quality, and alignment with company‑wide technology and business strategy.
• Oversee Streaming Ops team that owns infrastructure, delivery pipelines, and monitoring systems that support high‑availability platforms with 99.999% uptime.
• Drive operational excellence, defining cross‑functional standards, SLOs, incident response practices, and long‑term service strategies.
• Oversee a multi‑time‑zone 24/7 NOC responsible for proactive monitoring, rapid incident response, and executive‑level communications.
• Develop new NOC service offerings, operational dashboards, and proactive maintenance workflows to enhance reliability and prevent outages.
• Design and implement technical dashboards and telemetry pipelines across GCP, AWS, corporate infrastructure, and 300+ on‑prem broadcast facilities.
• Transform raw operational data into actionable insights for budget planning, resource allocation, and executive decision‑making.

• Architect and implement scalable solutions for content distribution, observability, automation, and real‑time operations.
• Guide innovation initiatives including edge computing and AI‑driven operational workflows.
• Integrate generative AI tools and APIs to streamline processes, reduce manual workloads, and enhance cross‑team collaboration across IT, infrastructure, and non‑technical departments.
• Support on‑prem technical infrastructure across 300+ broadcast facilities, including broadcast transmitters, remote control systems, STLs, Air Chains, AOIP Networks, Mission Critical Servers, ISPs, etc.

• Participate in internal technical advisory boards through the NOC’s observability lens, providing guidance and advice on strategy and feasibility.
• Establish…