Site Planner

FOR MORE THAN 80 YEARS
, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro
.

JOB TITLE: Site Planner

DEPARTMENT: Commercial (Field Service)

LOCATION: Chicago IL

As a Site Planner, you are responsible for leading the planning and coordination of installation and training projects for Natus Neurology systems. You act as the primary point of ownership during the pre-installation and project planning phases, ensuring all technical, logistical, and customer requirements are aligned to enable successful implementation and go-live execution.

This role requires close collaboration with customers, Installation Teams, Clinical Applications, Sales, and IT stakeholders, with accountability for project readiness, scheduling, and overall planning excellence.

This list is not exhaustive, and other duties may be assigned.

• Plan neurodiagnostic installation projects, ensuring all required customer documentation is received, validated, and incorporated into project plans
• Identify, schedule, and manage installation and training timelines for assigned projects
• Coordinate project activities to ensure execution aligns with company standards and customer requirements
• Perform site walkthroughs to confirm readiness and compliance with installation requirements
• Negotiate and manage project schedule changes, communicating impacts to stakeholders
• Collaborate with technical, installation, and clinical teams to ensure readiness across all aspects of delivery
• Build strong customer relationships through clear communication and proactive support during implementation
• Retain ownership of issues through resolution during the planning and execution phases

• Assign internal resources and contractors based on project needs, required skillsets, and availability
• Support field service scheduling and dispatch to optimize utilization and meet planning targets
• Escalate risks when resource or timing constraints impact project delivery

• Maintain accurate CRM documentation, including project notes, time entries, and required customer records
• Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
• Use only approved documentation in line with company guidelines

• Participate in product and internal training to stay current with software and hardware developments
• Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrives.

• Bachelor’s or Higher degree in a related field, from an accredited college or university is required.
• Project Management Professional certificate strongly recommended or proven experience in managing complex installation projects for at least 5 years.
• Strong project planning, coordination, and execution skills with high attention to details
• Excellent written, verbal, and customer-facing communication skills
• Ability to build collaborative relationships across customers, sales, service, and IT stakeholders
• Calm, methodical approach to problem-solving and issue resolution
• Ability to manage multiple priorities and adapt to changing project requirements
• Customer-first mindset with a focus on professionalism and accountability
• Self-directed work style with the ability to operate independently in dynamic environments

• Understanding of Microsoft SQL Server requirements, including installation dependencies,…