QA Manager

Job Description

Job Summary:

Manages and coordinates the staff and activities of a Quality Assurance and Test area which provides requirements, high and low level design review, systems analysis, as well as Integration and System testing. Executes and manages a small number of testing projects.

• Full technical knowledge of automated testing and modeling tools, change management and test case generation techniques as well as business processes and ability to apply continuous process improvement and quality assurance methodologies effectively.
• Strong knowledge of client area’s functions and systems.
• Solid knowledge of software and hardware systems and a solid understanding of the potential use of technology solutions in a business environment.
• Strong analytical skills and detail orientation.
• Senior level knowledge of the project management life cycle and project management tools.
• Strong verbal and written communication skills with the ability to effectively interact with internal and external business partners.
• Ability to lead teams on short and long‑term projects.
• Advanced computer skills including Microsoft Office Suite and other business‑related software systems along with the ability to learn new systems applications quickly.

• Bachelor’s Degree in Computer Science, or related discipline, or equivalent work experience.
• Typically a minimum of seven years experience in systems analysis, programming and quality assurance project management including prior software testing experience.

The Quality Assurance Manager ensures software adheres to requirements and functional specifications via application of automated and manual software testing methodologies. The QA Manager leads a team of analysts and technicians to execute software testing patterns for multiple insurance software programs, as well as coordinate User Acceptance Testing. The position will require working with external vendors and internal business resources.

• Create QA plan and manage execution of all testing deliverables and adherence to milestones.
• Oversee and manage the design and execution of test strategies, plans and cases.
• Validation of program and project testing approaches proposed by managed services partners and vendors.
• Ensure testing approach is communicated and signed off by all project leads.
• Ensure adequate coverage of the requirements and business processes are incorporated in the testing approach.
• Analysis of requirements and design solutions.
• Defect management and issue resolution through all phases of testing.
• Manage and effectively communicate issues and progress to peers, IT Management and managed service partners.
• Oversee projects requiring coordination between various IT, business and external vendors.
• Educate development and business areas on the IT quality assurance process and deliverables.
• Generate daily status and metrics to leadership, business resources and project team members.
• Create test strategies and plans for technical initiatives.
• Oversee and manage testing effort for multiple projects.
• Deliver crucial conversations associated with testing risk and issues to project leadership and IT management with proposed resolution.
• Identify project risk and issues in a timely non‑confrontational manner.
• Expertise in risk‑based analysis.
• Work with end users in the planning and coordination of UAT effort.

• Strong leadership and management skills as well as project management skills.
• In‑depth knowledge of QA procedures, principles and tools.
• Experience in leading QA leads and resources.
• Excellent communication and presentation skills, with a strong ability to communicate business and technical information.
• Ability to develop strong working relationships with customers, peers, and IT leadership.
• Excellent management skills and the ability to organize and plan effectively to meet both short and long‑term goals and objectives.
• Strong computer and Microsoft Office skills, especially Excel.
• Ability to effectively communicate strategies and plans to all levels.
• Experience leading infrastructure/hardware upgrade projects.
• Experience…