Delivery Manager

Role Overview

As the Staff Delivery Manager – Driver Experience and Amenities, you will own the end‑to‑end delivery of the digital and operational platforms that power critical driver experiences across Travel Centers of America, including showers, kiosks, parking, and custom site‑level solutions. This role involves managing a sophisticated portfolio of applications and integrations that sit at the intersection of physical amenities and digital platforms, ensuring seamless experiences for professional drivers while enabling operational efficiency at scale.

• Portfolio Leadership & Delivery Execution: Own and drive delivery of the Driver Amenities platform portfolio, ensuring consistent execution from concept through production while leading dependencies across software systems, hardware integrations, and site operations.
• End‑to‑End Delivery Governance: Establish delivery standards across squads and vendors, run roadmaps and manage critical dependencies, and maintain transparency into risks and mitigation strategies.
• Technical & Systems Integration Leadership: Lead delivery across kiosk systems, payments, identity, and site‑level platforms, ensuring strong API alignment, data integrity, and scalable system architecture.
• Operational & Site Experience Alignment: Translate digital delivery into real‑world site outcomes, ensuring solutions are deployable, maintainable, and continuously improved based on field feedback.
• Partner & Vendor Management: Align Product, Business, Engineering, and Operations collaborators while running third‑party vendors to balance quality, speed, and cost.
• Performance, Metrics & Reliability: Define and supervise indicators across system performance and operational outcomes, ensuring high availability, compliance, and reliability across the platform.

• Proven Delivery Leadership: Experience leading delivery of sophisticated, multi‑system platforms at scale, ideally within truck stops, mobility, retail, or other site‑based environments.
• Technical Foundation: Strong understanding of API‑driven architectures and integrations, with experience across hardware/software systems such as kiosks and familiarity with payments and identity platforms.
• Commercial & Operational Expertise: Experience handling budgets and vendors, with the ability to make value‑based prioritisation decisions that balance customer experience and operational efficiency.
• Leadership & Influence: Proven track record of aligning cross‑functional teams without direct authority, with strong interpersonal skills that translate technical complexity into clear business outcomes.
• Execution in Ambiguity: Ability to build structure and drive delivery in evolving environments, coupled with a proactive and resolutive approach.

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics such as race, religion, color, sex, national origin, sexual orientation, veteran status, or disability status. Individuals with an accessibility need may request an adjustment or accommodation related to bp’s recruiting process.