Pharmacy management; PBM and healthcare industry Product Manager

Senior Product Manager

Pharmacy benefit management (PBM) and healthcare industry experience Product Manager:

Remote

Con:

• Not looking for mix of program manager and product analyst
• Looking for story writing experience
• Working with the product team

The following is the guidance:

• Need someone who has experience running the product teams end to end and should be aware of the product space altogether. They should be aware of how exactly the whole product lifecycle works and they should be aware of how exactly they are going to manage the product teams.
• They should be aware of day to day operation with the team – daily routine, task, activities working with the team, understand team dynamics, team needs, know how to find and review the requirements.
• CVS team can provide guidance to the short listed candidates but cannot train them, have to proactive, motivated, should enjoy working in product space
• Should run as soon as they hit the ground
• Should know how to deal with business and stakeholders.
• Should know how to deal with strategy challenges. They know how to deal with risks and issues.
• They can create like the end-to-end product strategy and execute it too.
• Good understanding of business and but technically inclined as well to know which Tools they use
• Should know how to execute the product
• They need to be able to work on the whole width of the product space.
• Skills:
  
  Like a program manager, product analyst, a scrum master, a product manager combined, because that is how CVS looks at product manager role.
• Should be flexible in terms of writing Epics, Features, User Stories
• Flexible:
  To join any team and figure out product strategy with few meetings

Senior Product Manager Role Details

Position Summary

The Senior Product Manager role is responsible for successfully executing products and initiatives while providing coaching, growth opportunities, and leadership within the Enterprise Product Management practice. This role provides guidance to product teams and direct reports on product planning and execution; technical and functional standards; processes and procedures; and career development. The role also participates in annual budgeting, capital planning, and quality improvement activities.

Key Responsibilities

• Use customer feedback, market analysis, and data to inform product decisions
• Define and manage success metrics to inform ongoing product strategy
• Know your customer by regularly engaging current and prospective users to understand needs and behaviors
• Drive build-test-learn experiments to validate assumptions and refine product direction
• Create, prioritize, and continuously refine the product backlog by decomposing complex problems into epics/features/user stories with clear acceptance criteria
• Partner with Engineering and Architecture to define solution approaches, technical requirements, and delivery sequencing
• Own non-functional requirements (NFRs) for performance, availability, scalability, resiliency, and observability
• Drive security-by-design and privacy-by-design requirements in partnership with Security, Risk, and Compliance
• Define telemetry and analytics instrumentation to measure adoption, reliability, and business outcomes
• Ensure production readiness through release planning, feature flags, runbooks, and incident response expectations
• Balance feature delivery with technical debt reduction by prioritizing modernization, refactoring, and dependency upgrades
• Develop and communicate the product vision, strategy, and roadmap; incorporate timely stakeholder feedback
• Ensure development standards are followed to enable tight feedback loops and clear product definition
• Coach and mentor team members and cross-functional partners on collaboration, ideation, consumer research, experiment design and execution, measurement, implementation, customer interactions, and rollout
• Partner with business and IT stakeholders during execution to ensure expectations are met
• Proactively remove obstacles and resolve roadblocks to achieve product goals
• Identify and develop services and service level agreements (SLAs); educate senior leaders and continuously improve service-related processes

Preferred Qualifications

• Experience as a Product Manager working in Agile methodologies
• Experience advocating for UX/design practices within large business and technology organizations
• Pharmacy benefit management (PBM) and healthcare industry experience
• Demonstrated focus on quality and cost savings through continuous process improvement
• Product management certifications (e.g., CSPO, SAFe POPM) preferred

Education & Experience

• 8+ years of IT or digital product management (or related) experience across the SDLC, including at least 5 years in a Product Manager role and 3 years translating business needs and requirements into IT/digital product solutions
• 5+ years of deep knowledge of IT principles, Agile development methodologies, and cloud platforms/applications, software products, or design tools