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Director, Solutions CoE - Operations

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: Salesforce, Inc.
Full Time position
Listed on 2026-06-28
Job specializations:
  • IT/Tech
    Data Analyst, Business Systems/ Tech Analyst, Data Science Manager, IT Project Manager
Salary/Wage Range or Industry Benchmark: 171200 - 273000 USD Yearly USD 171200.00 273000.00 YEAR
Job Description & How to Apply Below
## Director, Solutions CoE
- Operations Apply remote type:
Office
- Flexible locations:
Illinois
- Chicago:
New York
- New Yorktime type:
Full time posted on:
Posted Yesterday job requisition :
JR348222
* To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
* Job Category Operations Job  Details
**** About Salesforce
**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview:  Strategy & Operations is an instrumental function for the Global Solution Engineering Center of Excellence to help evolve the Solutions Organization into the next generation of talent, drive alignment between Product and Sales, and accelerate Salesforce’s path to $50B.The Director of Program Management will own and drive key initiatives across the CoE, with a primary focus on leveraging data and analytics to inform strategy, drive decision-making, and accelerate the execution of critical projects.

This role will ensure that data-driven insights, dashboards, and analytics are at the forefront of the CoE’s decision-making processes, enabling better outcomes across the organization. Their primary focus will be executing against the objectives laid out in the Solution Engineering CoE V2

MOM, including support of the global Solutions Engineering G4G process as well as global Solution Engineering High Performance Culture rollout & execution.

The Director will partner with Solutions Executives, Product Executives, and other key stakeholders across Salesforce to develop and execute strategies that align with organizational goals. In this capacity, the Director will lead cross-functional initiatives to improve operational effectiveness, align teams, and drive performance  role will also be responsible for creating dashboards and reporting tools that track progress, measure success, and identify opportunities for optimization.

Key Responsibilities:

* Program Management Leadership:
Lead the end-to-end execution of global programs, ensuring alignment with key objectives and milestones. Develop comprehensive program plans, tracking systems, and reporting tools to ensure transparency.
* Cross-Functional Relationship Building:
Build strong, collaborative relationships with senior executives, stakeholders, and cross-functional teams. Foster a culture of transparency, accountability, and continuous learning. Partner with Solutions, Product, Sales, Marketing, Sales Strategy, Enablement, and other functional leaders to define key metrics and deliverables. Align teams on strategy and priorities to drive successful outcomes.
* Drive Strategy and

Innovation: Leverage data and analytics to continuously refine and adapt strategies. Work with cross-functional teams to drive innovative solutions, ensuring that the Solutions CoE delivers maximum impact in line with Salesforce’s broader goals.
* Create Analytics Dashboards for Continus Improvement:
Develop and maintain data-driven dashboards that track the performance of key initiatives, identify trends, and provide actionable insights for senior leadership. Leverage analytics to support strategic decision-making and optimize resource allocation across the Solutions Organization.

Skills & Expertise

Required:

* Program Management

Experience:

Demonstrated track record of managing large, cross-functional, data-driven programs. Ability to oversee complex projects from conception to execution, ensuring alignment with organizational objectives.

Highly organized with the ability to manage multiple priorities simultaneously.
* Strategic Leadership:
Experience working closely with…
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