Salesforce Administrator

Job Description

Heidrick & Struggles is the world’s foremost advisor on executive leadership, driving superior client performance through premier human capital leadership advisory services. For more than 70 years, we’ve delivered value for our clients by leveraging unrivaled expertise to help organizations discover and enable outstanding leaders and teams. Learn more at

Heidrick & Struggles is a premier provider of global leadership advisory and on-demand talent solutions, serving the senior-level talent and consulting needs of the world's top organizations. In our role as trusted leadership advisors, we partner with our clients to develop future‑ready leaders and organizations, bringing together our services and offerings in executive search, diversity and inclusion, leadership assessment and development, organization and team acceleration, culture shaping and on‑demand, independent talent solutions.

Heidrick & Struggles pioneered the profession of executive search more than 70 years ago. Today, the firm provides integrated talent and human capital solutions to help our clients change the world, one leadership team at a time.

The Salesforce Administrator will design CRM and other digital solutions to fully leverage the Salesforce platform and other tools. The individual will be responsible for administration, configuration, release management, and continual enhancement of our Salesforce ecosystem across multiple clouds and integrations. They promote standardization, data integration, and data quality while also participating in business analysis and technical issue resolution. This role requires an individual who thrives in a fast‑paced, collaborative environment and is comfortable leading both technical and business‑oriented projects while maintaining strong governance, data quality, security, and user experience standards.

This person works with architects, business analysts, developers, quality assurance analysts, and others throughout the lifecycle to deliver high quality capabilities to drive revenue and reduce costs.

• Design and architect the CRM solution to leverage the full capabilities of the Salesforce platform.
• Stay current with Salesforce seasonal releases; evaluate, recommend, and implement relevant new capabilities or optimizations.
• Manage sandbox environments including refresh planning, data seeding, pre/post refresh steps and reconfigurations.
• Manage release and deployment activities following Salesforce Dev Ops best practices using Salesforce DX, Copado and Git‑based workflows.
• Manage operational aspects of  with a focus on system configuration and deployments, standardization, data integration, data quality, and technical issue resolution.
• Participate in formal governance and change/release management processes.
• Proficient on building and maintaining standard and ad hoc reports and dashboards.
• Ensure proper security models are in place and maintained for data access.

• Bachelor's degree from a four‑year college or university in Computer Science, Software Engineering, or a related field.
• 3-5 years of  Administration experience implementing/supporting Sales Cloud on Lightning for a base of at least 300 users.
• Salesforce Certified Administrator, Salesforce Certified Advanced Administrator and Salesforce Certified Platform App Builder.
• Experience leveraging and configuring App Exchange products to develop CRM solutions.
• Experience with general salesforce setup and configuration such as flows, validation rules, triggers, field updates, page layouts, record types, formula fields, report types etc.
• Experience in environment maintenance tasks such as managing admin access, managing sandboxes, handling confidential data, integration configurations.
• Knowledge of Data Cloud (Data 360) for unified customer data strategy. Hands‑on with Einstein Analytics/CRM Analytics.
• Understanding of Agentforce 360 concepts and readiness for AI‑enabled service and automation.
• Experience working with Continuous Integration/Deployment tools such as Salesforce DX, Git Hub, Copado.
• Operational experience in non‑Salesforce environments.
• Experience in JIRA and Git Hub.
• E…