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Zscaler Infrastructure Support Engineer

We are seeking a skilled Zscaler Infrastructure Support Engineer to manage and maintain our Zscaler security solutions, providing Level 2 (L2) support for critical products such as Zscaler Private Access (ZPA) and Zscaler Internet Access (ZIA). This role requires expertise in network security, troubleshooting, and collaboration with cross-functional teams to ensure seamless security operations.

Key Responsibilities:

• Manage and support Zscaler infrastructure, ensuring optimal performance and security.
• Provide L2 support for Zscaler products, including ZPA, ZIA, and Zscaler Internet Protection (ZIP).
• Troubleshoot and resolve network and security issues, ensuring timely resolution.
• Collaborate with internal teams to develop effective solutions for network security and system optimization.
• Ensure that security policies and configurations are properly implemented and maintained.
• Maintain documentation and reports related to Zscaler systems for auditing and operational efficiency.

Required Skills &

Qualifications:

• Proficiency in Zscaler products and services, including ZPA, ZIA, and ZIP.
• Hands-on experience in L2 Admin support, managing and maintaining security solutions.
• Strong troubleshooting and analytical skills to diagnose and resolve complex network security issues.
• Excellent communication and collaboration abilities to work effectively with technical and non-technical teams.

Preferred Qualifications:

• Experience in network security and cloud-based security solutions.
• Knowledge of enterprise security policies and frameworks.
• Familiarity with Dev Sec Ops  environments and security compliance standards.