System Engineer III

Server Operations Manager

End to end responsibility for server operations, including OS, hardware, patching, firmware, bios, and service packs. Maintain and manage server hardware and software to ensure stability and availability 24X7X365.

Ensure enterprise standards and security are maintained and enforced on hardware/software.

Provide knowledge and troubleshooting expertise during incidents and problem management follow-up.

Provide problem resolution/root cause analysis and advice on problem avoidance, institute changes or update to ensure stability.

Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming.

Implement releases, upgrades, and/or changes into the environment. Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning.

Duties may include capacity planning, workload modeling, system maintenance/administration, performance tuning and diagnostics.

Skill-set 3-5 years of IT experience supporting larger datacenter environments with an excess of 1,500 servers and wide geographical dispersion. Microsoft Certification (MCP, MCTP-EA, MCSE, MCSA) a plus. Windows 2012 – 2022, Microsoft infrastructure services:
Hyper-V, DNS, DHCP, SCOM/SCCM and server maintenance including patching of standalone and clustered servers.

Windows Server Clustering

Load Balancing Technologies (F5)

System Center Experience

Config Manager (SCCM)

Operations Manager (SCOM)

Orchestrator

Power Shell or Scripting Experience

VMware experience is needed

Patch Management

Large Server Environments

Service Now experience is a plus

Strong Work Ethic

Strong Written/Verbal Communication

Change Management/ITIL Experience

D/R Experience