Analyst, Service Desk Technician

Analyst, Service Desk Technician

The Analyst, Service Desk Technician role research, resolve, and respond to questions received via telephone, self-service, email, voicemail, callbacks, and walk-ups in a timely manner, in accordance with the current IT service level agreements. Install new and recycled PCs and various hardware upgrade components. This includes swapping old/new computers for customers in a break fix environment. Acquire and maintain current knowledge of the relevant hardware and applications used by the customers of the Revantage Service Desk.

Install, configure, and troubleshoot network components for all networked personal computers and printers for all companies supported by the Revantage Service Desk. Perform PC operating system and software installation and performance tuning including, but not limited to, memory optimization, and software application settings (standard and custom). Use Service Now software to create, edit, update and close work order tickets and customer profiles as needed.

Work in conjunction with Revantage Service Desk specialists and other support teams in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction. Configure, deploy, and support company issued mobile devices. Coordinate disposal of all IT Endpoint related equipment. Provide enterprise level workstation management including compatibility testing, update distribution, reporting compliance and troubleshooting.

Identify desktop application and OS vulnerabilities while prioritizing and implementing corrective measures. Maintenance of desktop management services including remote control, software distribution, asset management, and virus protection services.

Required:

• Bachelor's degree or foreign equivalent in Information Systems or a related field, plus 2 years of experience as a Computer Systems Administrator, Computer Systems Analyst or related.
• Skill:
  Microsoft Active Directory (user account management), Exchange, Office 365 (applications, email, messaging, collaboration), MS Teams. Windows Server (20XX), Windows 7/8/10/11 (laptop/desktop support), iOS and Android (mobile device support);
• Skill:
  Installation, configuration, and support of Microsoft Office and assorted software applications; knowledge of Office 365 as a SaaS platform;
• Skill:
  Troubleshooting and resolution of hardware/software issues (internet, VPN, email, browser, authentication/Okta), leveraging tools including Tanium;
• Skill:
  Administration of Microsoft Intune, Azure, and Office 365 for device, identity, and application management.

Base Compensation Range:

$63,602.00 To $79,508.00 Annually. This represents the presently-anticipated low and high end of the Company's base compensation range for this position. Actual base compensation range may vary based on various factors, including but not limited to location and experience.

Total Direct Compensation :

This job is also eligible for discretionary bonus and incentive compensation on an annual basis.

Benefits:
The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).

The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

Perks for You

• Competitive salary, overall compensation, and 401(k)
• Work-life balance offerings include:
• Hybrid Work Policy
• Productivity Hours – weekly meeting-free work time
• Summer Fridays
• Work From Anywhere Month
• In-house and external learning & development opportunities
• Generous health insurance and wellness benefits

EEO Statement

Revantage is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law.

We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email