Infrastructure Operations Manager

Role: IT Infrastructure & Operations Manager/Analyst

Location:

Chicago, IL BASIC FUNCTION:

This is an exciting opportunity to join the Global Business Services division as a Senior IT Infrastructure & Operations Analyst reporting to the IT Infrastructure & Operations Manager. You will be part of a team responsible for the performance, stability, and operations of the internal operational IT infrastructure. This includes deploying new technologies, hands‑on technical support, standards and process improvement, budget/vendor management, among other related activities.

You will play a key role in supporting the existing infrastructure and help implement the strategy for our next generation efforts.

• Perform day to day activities to ensure performance, stability, and capacity for the operational IT infrastructure.
• Collaborate with Health/CE Technology Leaders to determine infrastructure requirements.
• Assist procuring/implementing IT infrastructure support/services consistent with GBS standards & guidelines.
• Identify, coordinate, and communicate business resource requirements to support infrastructure projects.
• Support efforts related to data center consolidations and journey to cloud activities.
• Participate and represent the business/products during infrastructure incidents, on and off-hours.
• Provide L2 support for the end-user computing environment and assist during major initiatives and high-ticket volumes.
• Assist in the documenting, implementation, and support of DR solutions.
• Develop, implement, maintain, and monitor procedures for server backups and restore capabilities.
• Monitor, plan, and coordinate the distribution of software, hotfixes, security patches, and service packs.
• Maintain inventory for hardware and software including support agreements, licensing, version controls, etc.
• Create/maintain technical documentation and drive process improvement with standard operating procedures.
• On-call support on a rotating schedule as well as onsite and off-site support during non-standard business hours.
• A limited amount of travel may be required.

• 6+ years of system, network, and EUC support experience in IT.
• Demonstrate an understanding of complex system architectures, and the ability to support, and troubleshoot that architecture.
• Demonstrate strong collaboration skills across peer stakeholders.
• Demonstrate excellent and effective interpersonal and communication skills (written, verbal, and listening), with the ability to build positive working relationships.
• Demonstrate the ability to excel in a fast‑paced and demanding environment.
• Demonstrate strong problem analysis, problem resolution, and decision making and judgment skills.
• Demonstrate the ability to understand technical business needs and translate them into infrastructure requirements.
• Demonstrate working knowledge of Microsoft Azure or Amazon Web Services.
• General understanding of IT related financials and budgets.

• Cloud Certifications Essential (e.g., Azure, AWS, or GCP)
• Expert knowledge of Windows Server, Linux OS, and VMware.
• Strong knowledge of Active Directory.
• Strong knowledge of backup/restore and DR technologies.
• Strong knowledge of network connectivity including DNS, DHCP, VPN, and data circuits.
• Strong knowledge of Enterprise Storage and SAN and iSCSI technology
• Base knowledge of network switches, routers, and firewalls.

• Most work is local, but position could require 5% monthly domestic travel.

• The ability to perform normal Data Center Operations
  . Including but not limited to racking servers, storage, and switches.

• Bachelor of Science degree in Computer Science or equivalent job experience.
• Cloud certifications essential (e.g., Azure, AWS, or GCP)