Legal Applications Engineer

Legal Applications Engineer

This position will focus on supporting and improving all of the third party applications (vendor software) that we use at the firm, which will primarily be legal-focused software. This person will provide escalated support (from the help desk) to resolve technical issues, which could involve working with the vendor to resolve the issues. Additionally, this person will be responsible for working with business users to understand how the software can be improved, and then working to engineer changes yourself, or with other team members.

We're looking for individuals who love learning new systems, and understand the nuances that come with engineering third party vendor software.

• Provide Level 3 operational or systematic support and maintenance for the Firm's business and core applications; in some specific cases, Level 2 support may be required. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary.
• Coordinate and implement new components and upgrades to departmental applications. This includes coordination, integration and support of business applications and data. The position will be instrumental in systems upgrades and conversions and actively manage the relationship with various non-IT business departments.
• Adhere to the Firm's Security and Governance requirements across all administered applications.
• Collaborate with professionals at all levels of the organization.
• Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users.
• Adhere to the Firm's IT Service Delivery standards and Change Control processes.
• Develop and maintain troubleshooting and configuration documentation for administered systems.
• Develop or enhance quality control reports and electronic monitoring to assure regulatory and data quality compliance.
• Collaborate with business users in designing and implementing analytics to help them interpret their data in order to make better business decisions.
• Write functional and technical specifications including application design changes and integrations for development.
• Gather information, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives.
• Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Business & Core Applications Team.

• 5+ years of experience with Application Support and/or Engineering
• Must have strong experience working with third party vendor software (in a support/engineering capacity)
• Strong SQL experience is required

• Experience with legal applications, Copitrak, Accu Route, Mailroom systems and Space Management applications is preferred.
• SSRS for reporting
• Powershell for scripting/automation
• Active Directory
• IIS
• Windows Server