Technology Services Administrator; Chicago

Overview

Sheppard, Mullin, Richter & Hampton
, a global Am Law 50 firm, has an immediate opening for a Technology Services Administrator based in the Chicago office. There is only one opening.

The Technology Services Administrator ("TSA") is responsible for IT systems support as well as the administration, monitoring and maintenance of the data and telephone infrastructure for the assigned office.

• Provide excellent customer service and timely resolution to end-user technology issues
• Effectively communicate with end-users, peers, vendors, and management
• Follow best practices for hardware deployments and upgrades
• Create service tickets to track technology issues
• Take ownership of tickets escalated from the help desk
• Provide meeting support – video conferences, webinars, and presentations
• Maintain office AD security and distribution groups
• Adhere to Information Security policies and procedures
• Assist with IT projects and initiatives

• Experience with Windows 11, Office 365, Document Management Systems (Net Documents), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams.
• A basic understanding of Internet protocols, data connectivity methods and remote access technologies.
• Telephone and voicemail system training as well as wireless networking and video conferencing system knowledge a plus.
• Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors and managers.
• Individual will work as part of the Information Technology Team providing 24x7 support as needed.
• Must have excellent written and verbal communication skills.

• Minimum of 3 years in a Microsoft Environment.
• Medium to Large environment preferred.
• Bachelor’s Degree

Required: Windows 11, Office 365, Adobe Acrobat, and Active Directory

Preferred: VPN, Intapp, and Net Documents

• Working indoors with limited exposure to hazards (only those that customarily come up in working in an office building with multiple floors).
• This position requires that you work physically in our Chicago office Monday through Friday.
• The TSA will work in an office building with multiple floors.
• Access will be by stairs or elevator.
• Will also work in a server room periodically.
• Position is expected to take emergency calls for tickets escalated to them outside of business hours in regards to users or problems with technology equipment at their office location.
• Occasional overtime will be required.

• Up to 10% travel to other SMR offices for support and projects.
• The TSA may be required for occasional light travel to local venues or hotels to assist with technology needs such as setup or delivery of equipment.

Illinois:
The salary range for this position is: $44.00 - $63.00 per hour. This position is eligible for bonuses. This position is also eligible for medical, vision, and dental insurance. Please note that the foregoing compensation and benefit information is a good-faith assessment associated with this position only and is provided pursuant to Illinois Equal Pay Act.

Sheppard is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity and/or expression, national or ethnic origin, ancestry, citizenship, age, marital status, protected medical condition, physical or mental disability, veteran status, or any other characteristics protected by law.