Creative & Design Operations Lead

Requirements

• Are you the kind of person who looks at a broken process and sees a design solution
• Do you know the difference between a sprint and a production cycle and when each one applies
• If you're energized by building smarter systems and helping creative and design teams do their best work, this role could be a great fit
• You know how creative and design teams work - the rhythms, the handoffs, the places where things quietly fall apart
• You know how to build systems that hold
• You're organized without being rigid
• You're comfortable holding the line with stakeholders when the process calls for it and just as comfortable rolling up your sleeves when the team needs it
• 8+ years of experience in creative and/or design operations, ideally within a tech, fintech or agency environment
• Deep proficiency with Asana and Jira, with a track record of building workflows that teams actually use
• Proven experience operating across both Creative Ops and Design Ops functions, with an understanding of where they overlap and where they diverge
• Deep understanding of both UX/product design and creative workflows (discovery, prototyping, testing, agile sprints) and traditional creative production cycles
• Agile or scrum certification is a plus, with experience in applying velocity-based thinking to creative and design output
• Demonstrated experience using AI and automation to improve operational workflows
• Strong communication skills with the ability to adapt your approach for different audiences and situations
• A collaborative, human-centered approach to problem-solving
• Experience managing vendor relationships and external agencies
• Familiarity with creative and design tools including Figma, Adobe Creative Suite and review/approval platforms e.g. Page Proof

• This is a high-ownership role at the center of how Enova Studios operates
• We're rapidly evolving and want an operations leader who knows how to bridge Creative Ops and Design Ops, owning the systems, tools and processes that keep creative production and product/UX design moving
• You’ll work in close partnership with the Head of Studios to set priorities, surface risks and drive the operational roadmap
• You'll be the connective tissue between Studios and the broader business, leading cross-functional conversations and managing vendor relationships in ways that build visibility for the work and the people behind it
• You'll own the operational infrastructure and execution of Enova Studios: reporting, traffic, tools, process and vendor management. You’ll build the systems and visibility that keep the team running, growing and accountable for results
• Work is organized, moving and unblocked across all Studios capabilities
• Leadership has clear visibility into project status and operational health
• Studios runs on a connected, well-maintained tool stack that account for marketing and product/UX design workflows alike
• External relationships are well-managed and held to Studios standards
• Studios is always looking at what's next in tools and AI, not just what's working now
• Build and maintain dashboards that surface the true state of work and inform decision-making
• Own end-to-end traffic management: ensuring work is captured, prioritized, resourced and tied back to measurable impact
• Partner with Studios managers on workflow, capacity and accountability so the team stays focused on execution
• Step in as project manager on larger initiatives, comfortable running a sprint or a traditional project depending on what the work requires
• Serve as primary administrator of Asana and lead integration across the Studios tool stack, owning configuration, automations and ongoing optimization
• Asana, Jira, Slack, Page Proof, Claude and others
• Own SOPs, workflows and escalation paths, applying a design thinking approach to continuously improve how work moves
• Own vendor relationships including SOW management, vetting and renewals, holding partners accountable to Studios standards