ServiceNow Developer
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-01
Listing for:
Vibotek LLC
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Infrastructure, Systems Administrator, IT Support, IT Business Analyst
Job Description & How to Apply Below
Sr Lead Service Now Developer ITSM ITOM ITAM
-12+ years.
Chicago, IL:
Day one onsite
Visa Type - USC,GC or GCEad.
Hands-on expert with ITSM, ITOM, ITAM
ITSM
- Gather infrastructure requirements (Network, Server, Cloud, Storage); configure Incident, Problem, Change, and Request Management
- Design and configure service catalog items for infrastructure services
- Configure workflows, approvals, assignment rules, SLAs/OLAs, and escalation mechanisms
- Integrate Service Now with monitoring, alerting, and external ticketing tools
- Configure, manage, and optimize Change and Problem Management processes in Service Now for IT infrastructure, ensuring alignment with ITIL best practices.
- Monitor, analyze, and report on change requests and problem records, facilitating root cause analysis, approvals, and process improvements.
- Configure and maintain infrastructure knowledge articles and runbooks
- Create operational and SLA compliance reports and dashboards
- Support UAT, go-live, hyper care, and stabilization activities
- Implement and manage Discovery for on-prem and cloud infrastructure
- Configure CMDB classes, relationships, and data models aligned to infrastructure
- Perform CMDB health checks (completeness, correctness, compliance)
- Configure event ingestion, alert correlation, and noise reduction
- Enable service maps for critical infrastructure and business services
- Integrate monitoring tools for event and performance visibility
- Build ITOM dashboards and operational performance reports
- Configure Hardware and Software Asset Management modules
- Define and automate asset lifecycle workflows (procure to retire)
- Support asset imports, normalization, and data quality
- Align assets with CIs and ensure reconciliation accuracy
- Implement license compliance, usage tracking, and optimization
- Configure audit, reconciliation, and governance processes
- Generate asset, license, and compliance reports
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×