Global Solutions Senior Project Manager-Client Change Management, Client Connectivity

Overview

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

At HSBC, we value difference and succeed together. We’re seeking a dynamic Senior Project Manager to join our Client Change Management team, part of Client Connectivity within Global Payment Systems. This role is ideal for someone who thrives at the intersection of technology and business, and is passionate about delivering seamless, innovative solutions for our diverse U.S. and global clients. You’ll lead the full project life cycle for new products, services, and systems, collaborating with stakeholders across business and technology to continually enhance the client experience.

This is a high-impact role, working on complex, cross-border projects with both internal and external stakeholders.

• Operational Project Management
• Lead end-to-end delivery of client change initiatives, including planning, execution, risk management, and issue resolution
• Collaborate with business units and clients to gather requirements, define project scope, and set clear deliverables
• Develop and maintain detailed project plans, timelines, and status reports, communicating progress to clients, internal stakeholders, and senior sponsors
• Conduct user training sessions and prepare supporting documentation to ensure successful adoption and ongoing client satisfaction
• Oversee the setup and onboarding of new financial products and connectivity solutions for clients
• Coordinate with global and U.S.
  
  -based teams to ensure deliverables are met, acting as a central point of contact for the client

• Technical Project Management
• Design and execute system integration strategies, connecting new solutions with internal systems and third-party platforms (e.g., SWIFT, ISO 20022, APIs, host-to-host)
• Work with clients to test payment and receivables files in industry-accepted formats, coordinating globally as required
• Collaborate with IT, vendors, and business teams to troubleshoot and resolve technical integration issues
• Ensure data integrity, security, and compliance throughout the technical implementation process, adhering to U.S. regulatory requirements
• Monitor and optimize file and connectivity performance post-launch, driving continuous improvement

• Collaboration & Communication
• Build and maintain strong client relationships, acting as a trusted advisor
• Serve as a bridge between technical and non-technical teams, translating business needs into actionable technical requirements
• Provide regular updates to stakeholders, highlighting progress, risks, and mitigation strategies
• Champion a culture of inclusion, teamwork, accountability, and process improvement across global and U.S. teams
• Support change management initiatives to drive adoption and engagement

• Proven experience in systems implementation and integration, preferably within the financial services sector
• Strong project management skills with a track record of delivering projects on time and within scope
• Project management certification (e.g., PMP, Prince2, Agile) is advantageous but not required
• Technical proficiency in integration tools, APIs, and data mapping; familiarity with platforms such as JIRA, MS Project, or Confluence is a plus
• Excellent communication, stakeholder management, and influencing abilities, including experience working with senior leaders
• Analytical mindset with strong problem-solving and process optimization skills
• Familiarity with U.S. compliance, data privacy, and security best practices
• Experience working in a multicultural, global environment is highly valued
• At…