Digital Managed Services Consulting Manager, Oracle SCM & Procurement

Huron is a global consultancy that helps clients accelerate operational, digital and cultural transformation. The Managed Services Functional SCM Manager is responsible for overseeing the delivery of managed services to a portfolio of +/-10 clients and ensuring the overall success of the managed services department within an organization. This role involves managing a team, coordinating service delivery, developing client relationships, and driving operational excellence.

• Service Delivery Management: Oversee the end‑to‑end delivery of managed services to clients in the Supply Chain Management area, ensuring adherence to SLAs, quality standards, and contractual obligations. Monitor service performance metrics, including service uptime, response time, and customer satisfaction, and take proactive measures to address any deviations or issues. Perform dual roles both as an independent performer of the SCM support issues and a team leader.
• Incident and Problem Management: Collaborate with cross‑functional support teams to ensure timely resolution of incidents and problems affecting managed services. Establish effective incident management and problem‑solving processes to minimize service disruptions and mitigate risks.
• Quarterly Upgrades Support: Strategize the implementation and support of new features and best practices for our clients. Handle review analysis sessions, provide roadmap for implementation of new features, support demos, and post‑go‑live support of enhancements.
• Regression Testing: Support the automation testing of regression testing for various clients on different cadences. Coordinate with the automation team, strategize the implementation of automation testing for new clients, and process‑improve the existing clients for SCM regression testing.
• Team Leadership: Manage and coach a team of managed services professionals, providing guidance, support, and performance feedback. Foster a collaborative and high‑performing team culture, promoting professional development and continuous improvement.
• Service Improvement Initiatives: Continuously assess and improve the efficiency and effectiveness of managed services delivery processes. Identify opportunities for automation, standardization, and process optimization to enhance service delivery quality, reduce costs, and drive customer satisfaction.
• Vendor Management: Manage relationships with external vendors and partners involved in the delivery of managed services. Collaborate on service improvements, resolve vendor‑related issues, and ensure compliance with contractual agreements.
• Client Relationship Management: Develop and maintain strong relationships with clients, acting as a trusted advisor and escalation point. Understand client needs, proactively identify opportunities to enhance services, and collaborate with clients to align service delivery with their business objectives.

• Deep understanding of the administration and maintenance of Oracle SCM Cloud system with minimum 10 years of experience.
• Strong implementation or support experience in SCM areas such as Procurement, Order Management, Inventory, Costing, Advanced Procurement, Manufacturing, Supplier Administration.
• Experience with REDWOOD implementation is highly desired.
• Experience working with various integrations (inbound/outbound) in Oracle SCM is an asset.
• Experience with managed services or working with multiple clients is a strong asset.
• Experience implementing with the quarterly release features in the SCM area is highly desirable.
• Excellent communication and interpersonal skills to build relationships with clients and internal stakeholders.
• Bachelor's degree in business administration, information technology, or related field (or equivalent experience).
• Proven experience in managing a team in a managed services or IT services environment.
• Experience with ticketing tools such as Service Now is a nice to have.
• Deep understanding of managed services concepts, service level agreements, and ITIL frameworks.
• ITIL or other relevant certifications are a plus.

The estimated base salary for this job is $145,000 – $170,000. Including incentive compensation, the total estimated compensation range is $166,750 – $212,500. The position is eligible for Huron’s annual incentive compensation program and benefit plans, which include medical, dental, vision coverage, and other wellness programs.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. We endeavor to maintain a drug‑free workplace.