Sr. ServiceNow Developer

JOb:

BORUSG Sr. Service Now Developer (805492)

Location : 2500 Daniells Bridge Rd., Bldg 300 Athens, GA 30606 Remote

Client :
State of GA

Consultant pay rate: $89.59 /hr on W2 (All Inclusive)

Under broad supervision, designs, codes, tests, modifies and debugs computer software.

• Development & Backlog Execution:
  Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platform's workflow and Flow Designer capabilities for process automation.
• Service Portal & Catalog Management:
  Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
• Knowledge Management:
  Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
• Implementation & Integration:
  Perform full lifecycle implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between Service Now and third‑party business systems.
• Reporting & Dashboards:
  Create, configure, and maintain Service Now reports, and dashboards to provide actionable insights to key stakeholders.
• Documentation:
  Author clear, concise technical, and processed documentation (processes, procedures, and day‑to‑day tasks) utilizing the Service Now Knowledge Base module.

• Implementation
  
  Experience:
  
  Must have direct, hands‑on experience implementing or being an active part of a core Service Now implementation team (e.g., full platform rollouts, major module deployment, or system migrations).
• Experience:
  
  Minimum of 3–5+ years of hands‑on experience as a Service Now Developer/Administrator.
• Core Module Expertise:
  • ITSM (Incident, Problem, Change, Knowledge, and Catalog/Request Management)
  • CSM (Customer Service Management)
• Secondary Module Exposure:
  Working knowledge and experience with HRSD (Human Resources Service Delivery) and CMDB.
• Technical Proficiency:
  Deep understanding of Service Now best practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP).
• Process & Change Management:
  Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.

• Autonomy:
  Proven ability to work independently, manage time effectively, and drive assignments/projects through to successful completion.
• Communication:
  Excellent written and verbal communication skills, with a talent for drafting clear business correspondence and technical documentation.
• Diplomacy & Problem‑solving:
  Exceptional customer service skills with the ability to respond to sensitive, critical, or high‑pressure issues.
• Collaboration:
  
  A team‑oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
• Adaptability:
  Highly organized, flexible, and capable of prioritizing tasks in a fast‑paced environment.

• Industry
  
  Experience:
  
  Prior working experience within higher education, institution/systems of government entities (federal, state or local) is highly desirable.
• Service Now‑Related Certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), Service Now Certified Implementation Specialist (CISM) in ITSM or CSM.
• Local candidates preferred but 100% remote is acceptable.