ServiceNow ITAM Specialist
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-09
Listing for:
Request Technology, LLC
Full Time
position Listed on 2026-07-09
Job specializations:
-
IT/Tech
IT Specialist, Systems Administrator, IT Support, IT Consultant
Job Description & How to Apply Below
Qualifications
- 3–5 years of related experience
- Deep familiarity with the Service Now asset management workspace (software and hardware asset management), asset workspace, publishers, content library
- Ability to read and understand contracts and licensing terms
- Intermediate experience adhering to and providing Service Level Agreement (SLA) reports to internal or external customers.
- ITIL Foundation certification (V4 or V5) (must obtain within 6 months of hire)
- Service Now IT Asset Management (ITAM) role – not a developer role; focused on day-to-day asset management within the Service Now asset management workspace
- Receiving and processing purchase orders for both software and hardware assets
- Managing software models, entitlements, and licenses in Service Now
- Hardware and software lifecycle management, including end‑of‑life and end‑of‑support tracking
- Software license reconciliation; retroactively documenting software versions currently running
- Software model versioning for both COTS (off‑the‑shelf) and internally developed (bespoke) tools
- Managing physical, virtual, and cloud assets; consumable and non‑consumable asset tracking
- Supporting planned enhancements: improved lifecycle management, versioning, depreciation and valuation monitoring
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