Senior Manager - IT Systems Integration; PMO

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United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

The Senior Manager - IT Systems Integration leads the network infrastructure portfolio that enables United’s enterprise technology priorities. This role provides strategic leadership across demand management, planning, prioritization, delivery, and integration of infrastructure capabilities that support business-critical programs. The role is accountable for ensuring portfolio work produces measurable business outcomes by establishing success metrics, tracking benefits realization, and improving operational performance, cost efficiency, stakeholder adoption, and sustained value after implementation.

Value measurement includes defining baseline performance, target outcomes, leading and lagging indicators, financial and non-financial benefits, adoption/readiness measures, and post‑implementation benefit tracking so leadership can see whether investments delivered the intended operational, customer, cost, risk, and resiliency outcomes. The leader will partner with application portfolios, business stakeholders, product teams, and engineering teams to align demand, capacity, risk, funding, and execution plans while ensuring work is tied to broader investment decisions.

Success requires experience leading modern technology delivery models, including product delivery, agile practices, value stream management, continuous planning, organizational change management, and AI‑enabled portfolio practices that improve efficiency, predictability, and decision‑making.

• Leads cross‑functional teams to resolve complex technology, delivery, and organizational challenges
• Establishes measurable business outcomes, success criteria, and value indicators for portfolio investments before execution begins
• Tracks benefits realization, operational improvements, cost efficiencies, adoption metrics, and sustained business value after implementation
• Defines value measurement plans that capture baseline metrics, expected outcomes, benefit owners, tracking cadence, reporting mechanisms, and post‑launch validation of realized value
• Aligns budget, resource, and capacity decisions to enterprise priorities and portfolio outcomes
• Partners across Digital Technology and business functions to shape infrastructure priorities and support enterprise technology strategy
• Translates portfolio priorities, risks, capacity, and funding considerations into investment recommendations and executable delivery plans

• Leads portfolio delivery across product, agile, and hybrid delivery models, aligning work to value streams, product roadmaps, and continuous planning cycles
• Owns delivery of key infrastructure milestones that enable corporate projects and enterprise programs
• Partners with product, application, engineering, and business teams to sequence work based on value, dependencies, capacity, and operational readiness
• Improves delivery predictability through automation, forecasting, capacity planning, and disciplined execution
• Applies agile delivery practices, value stream management, and continuous planning to improve speed, transparency, prioritization, and responsiveness to changing business needs
• Leads teams accountable for successful implementation, transition, and sustained operational performance

• Establishes capability‑building plans that strengthen technical depth, delivery discipline, and team…