Help Desk Coordinator Job Chicago area,Illinois USA,IT/Tech

Help Desk Coordinator

Everforth Top Bloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support the customer's individual Workday solution.

Everforth Top Bloc is committed to providing employees with an environment that provides continuous learning, career development, and a sense of belonging. We are looking for a Help Desk Coordinator (non-exempt) who is passionate about working in a collaborative environment and has the ambition to be a driver for success.

Requirements (What We're Looking For):

Minimum of a Bachelor's Degree (required)
Ability to manage multiple projects and initiatives simultaneously (required)
Experience with data analytics (preferred)
Experience with ticket management tools - Service Now (preferred)
Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel
Passion for exceptional customer service and customer collaboration
Strong communication skills, both written and oral
Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust
Good problem solver with ability to consider alternative and diverse perspectives

Responsibilities (What You'll Do):

Intake for all Help Desk issues and ticket management
Serve as the initial point of contact for clients seeking technical assistance through ticketing system
Develop and distribute reports and analytics on ticket volume/trends
Assist in delivery of high-quality solutions internally across multiple departments
Configure and troubleshoot ticketing system issues
Act as the subject matter expert for all things Zen Desk and/or Service Now
Lead Zen Desk/Service Now Orientation for new hires
Maintain Zen Desk/Service Now homepage
Report breached security incidents to IT
Create/maintain department slack notifications as requested
Make configuration updates/changes to Zen Desk/Service Now to support evolving business needs
Maintain Help Desk internal knowledge base confluence

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Benefits (What We're Offering):

Fast-paced and result oriented work culture with competitive base salary
Health, Dental, Vision, Disability, and Basic Life Insurance coverage
Additional voluntary life insurance available
Paid Parental Leave & Pregnancy Related Medical Leave
Generous paid sick leave
Unlimited PTO
Monthly wellness/gym subsidy
Monthly phone subsidy
401 (k) and ROTH retirement savings plan with matching
Employee Assistance Program
Company sponsored volunteer opportunities, Linked In Learning access, company and team outings
Adoption Assistance

Everforth Top Bloc is an Equal Opportunity Employer