Lead Workplace Audio Visual Technician

Lead Workplace Audio Visual Technician

The Lead Workplace Audio Visual Technician provides technical leadership and hands‑on support for collaboration and audio‑visual technology across corporate showrooms, conference rooms, and event spaces located in major metropolitan areas. This highly visible, customer‑facing role is accountable for delivering reliable, consistent, and high‑quality technology experiences for members, customers, partners, and executive leadership.

The lead technician serves as the senior technical resource and escalation point for room systems, live events, technology deployments, and complex incidents. This position establishes support standards, coordinates the day‑to‑day technical work of internal teams and vendors, mentors other technicians, and partners closely with business stakeholders, Facilities, Infrastructure, Cybersecurity, and End‑User Support.

This role requires a self‑motivated, service‑oriented individual who can work independently, influence without direct authority, manage multiple priorities, and travel up to 75% to support showrooms, projects, and events across the US.

• Serve as the lead technical resource and escalation point for audio‑visual and collaboration systems across corporate showrooms, conference rooms, and event spaces.
• Install, configure, troubleshoot, and optimize A/V and collaboration equipment including displays, cameras, conferencing systems, audio processing, control systems, and presentation technologies.
• Establish and maintain room standards, configuration baselines, support procedures, technical documentation, and knowledge articles to improve consistency and supportability.
• Lead root‑cause analysis for recurring or complex issues, identify service trends, and recommend corrective actions and continuous improvements.
• Perform and oversee hardware and software upgrades, preventative maintenance, lifecycle refresh activities, and physical installations including mounting displays, running cabling, and staging technology.
• Monitor the technology portfolio, industry trends, and changes in the IT infrastructure environment. Provide technical input into product selection, procurement, standards, roadmaps, and strategic decisions affecting conference room and event technologies.

• Lead technology planning and delivery for internal communication events such as town halls, Member Meetings, executive briefings, and leadership meetings.
• Ensure successful technology outcomes for external-facing events including dealer events, sales summits, trade shows, supplier summits, customer engagements, and training sessions.
• Coordinate run‑of‑show preparation, rehearsals, testing, support coverage, and contingency plans; provide on‑site or remote support to ensure a high‑quality event experience.

• Lead A/V technology work streams for new facilities, showroom openings, renovations, and lifecycle refresh projects.
• Translate business and operational needs into technical designs, equipment standards, implementation plans, and support requirements.
• Develop and review scopes of work (SOW), bills of materials, technical documentation, vendor proposals, and project estimates.
• Coordinate with Facilities, construction teams, IT, business stakeholders, and external vendors to manage dependencies, risks, schedules, and successful project delivery.
• Direct system testing, commissioning, acceptance, documentation, training, and operational turnover of newly deployed solutions.

• Provide advanced hands‑on support for desktops, laptops, printers, mobile devices, collaboration tools, and other workplace technologies when needed.
• Diagnose network, identity, security, and connectivity issues affecting showroom, conference room, and event environments; engage the appropriate technical teams for resolution.
• Support Microsoft 365 collaboration services, Microsoft Teams, Teams Rooms, and associated conferencing technologies, administration, and monitoring tools.
• Coach and mentor technicians and local support contacts, share technical…