Senior Microsoft Windows Field Deployment Technician

Senior Microsoft Windows Field Deployment Technician

MKS2 Technologies, LLC, specializes in technology solutions for government agencies.

As a Senior Microsoft Windows Field Deployment Technician on our project, you'll work with a team of onsite technicians supporting the VA's EHR deployment and training project and assist with oversight of workload. You will be deploying, imaging, and setting up equipment (PCs, laptops, docking stations, monitors, printers, scanners, and network connections) around the VA medical center campus as well as offsite training centers.

This role combines strong technical skills with an emphasis on delivering a high level of customer service.

You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re‑packaging hardware for shipment, and will also handle setup of equipment at various training sites, verifying that each computer has the most current VA computer image, is available for scheduled security scans and updates, has Active Directory assignment for training use, is configured for network connectivity in the training room, and that computer peripherals are installed at each training seat.

You will manage inventory and network connectivity at each training site and ensure connectivity during all training sessions. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening and weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week.

• 5 years of experience in imaging, installing computer equipment, and managing teams of technical staff.
• Ability to unpack/re‑pack, move, and install pallets of IT equipment weighing up to 50 pounds with no restrictions.
• Personal transportation available during work hours.
• Capacity to traverse the site campus transporting equipment, frequently stoop, crouch, and reach to set up/remove computers, pull cords under desks and in server closets.
• Ability to push carts carrying equipment.
• Experience with hardware and software support, troubleshooting, system imaging, hardware break‑fix support (laptops, desktops, printers), refresh, upgrade, and deployment projects, and excellent customer service skills.
• Experience with conducting routine system administration tasks and logging data in system admin logs.
• Experience troubleshooting a wide variety of systems and networks, including high availability systems.
• Knowledge of debugging protocols and processes, and ability to work independently while providing excellent customer service.
• Bachelor's degree in Computer Science, Information Systems, Information Technology, or equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree.

• Experience with the Service Now ticketing system.
• Experience with the VA.
• Public Trust clearance.
• Experience with Microsoft Windows desktop deployments.
• Experience as IT helpdesk Tier 1 or 2.

Salary Range: $60,000 – $70,000

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity /Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.