AI Platform Engineer

## AI Platform Engineer Apply remote type:
Hybrid locations:
6045 Kenwood Building time type:
Full time posted on:
Posted Todayjob requisition :
JR34393
** Department
* * OPS ITS - Artificial Intelligence and Automation
** About the Department
** IT Services (ITS) collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services. We provide secure, stable, and reliable infrastructure and applications that support the mission of the University. ITS supports and enables faculty research and teaching with the effective use of technology, simplifies the technology experience for all users, identifies, manages, and mitigates technology risks for the University.
** Job Summary
** The AI Platform Engineer provides the operational support of the University of Chicago’s enterprise AI services. This position is responsible for the administration, governance support, compliance monitoring, adoption enablement, and workflow development for institutional AI platforms, beginning with Claude Enterprise.
This is a hands-on individual contributor role that combines enterprise platform operations with policy support and campus enablement. The position works across organizational boundaries, coordinating with the CISO’s office, the Chief Privacy Officer, General Counsel, and academic units to ensure AI services are secure, governed, and delivering institutional value. The role is designed to scale with Claude adoption and the University’s AI portfolio.

As new AI tools and capabilities emerge, this position supports the institutional intake process for evaluation, governance alignment, and operational integration.
** Responsibilities
* ** Administers Claude Enterprise: SCIM provisioning lifecycle (onboarding, offboarding, role changes), connector management, feature flag decisions, admin console configuration, and SSO/IdP maintenance.
* Integrates and operates the Compliance API and audit log exports, including connection to the institutional SIEM where applicable.
* Monitors platform health, tracks Anthropic’s status page and changelog, and evaluates new features and connectors for governance implications before campus enablement.
* Serves as the Tier 2/3 escalation point for AI platform issues beyond the help desk’s scope.
* Supports the operational relationship with Anthropic’s Technical Account Manager, including quarterly reviews, feature requests, and incident escalation.
* Produces monthly adoption reporting (MAU, connector usage, training completion, support volume) and maintains dashboards for leadership.
* Supports the faculty governance groups to provide input from the implementation effort and operations, such as prepare meeting materials, track written-response obligations, and process policy recommendations.
* Supports the institutional intake process for Claude and other AI tool requests (should we buy X?), working with IT Risk to review proposed tools against the governance framework.
* Maintains the shadow AI spend dashboard and tracks whether the consolidation thesis is delivering projected outcomes.
* Coordinates with the CISO and Chief Privacy Officer on compliance questions triggered by new AI features, regulatory changes, or platform incidents.
* Monitors peer institution AI governance developments, state and federal AI legislation, and regulatory guidance relevant to higher education, including FERPA, HIPAA, GLBA,and export controls.
* Works with the leaders of the training and enablement programs to develop, review and refresh content.
* Facilitates office hours (faculty and staff sessions) with other support personnel and coordinates Anthropic TAM participation in regular sessions.
* Works with University Communications to curate and grow the institutional use case library with department-specific examples, prompt templates, and before/after comparisons.
* Supports the champions network lifecycle through recruitment, engagement, feedback collection, and cohort rotation.
* Produces new-feature rollout communications when Anthropic releases capabilities that change product features or user workflows.
* Builds AI-enabled workflows…