Senior Consultant - Insurance Solutions

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Team Overview
At Trans Union, we have a welcoming and energetic environment that encourages collaboration and innovation - we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our Insurance Solutions team at Trans Union - you'll work with great people, pioneering products, and cutting-edge technology. This role will be focused on technical product support during implementation and post-sale phases with a high focus on improving operational scale and consultative support with existing clients. This role will report to Director - Solution Consulting. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Create processes, documentation, and tools that drive increased operational efficiencies and greater scale across different products and insurance markets
• Develop increased automation on common customer support tasks through the use of AI and other tools to help drive increased consistency and improve accuracy
• Support existing clients through data analysis, business review meetings, and direct engagement that help optimize the client's use of Trans Union's Insurance solutions
• Gather insights from clients and sales (Voice of the Customer) and deliver ongoing feedback to internal stakeholders to drive continuous product enhancements
• Coordinate with external stakeholders and internal business units to perform data analysis of products and data assets
• Leverage technical tools to proactively identify trends and anomalies in customer metrics and derive actionable insights that contribute to continuous improvement

Required Knowledge and Experiences

• Minimum of 5 years of experience in product management, technical roles, or operational roles, with a strong background in the Property & Casualty (P&C) or Life Insurance sectors
• Experience leading process improvements that deliver improved customer service and greater operational scale; PMP or Lean Six Sigma certifications are preferred
• Experience in leading analytical projects on data analysis, transforming insights into presentations, and delivering the results to stakeholders
• Knowledge of business intelligence tools, project management tools, and/or CRM tools (examples: Power BI, Tableau, JIRA, Rally, Salesforce)
• Ability to apply critical thinking skills to identify anomalies, improve processes, and optimize solutions for our clients
• Strong project management and documentation skills with a demonstrated ability to scale complex processes
• Strong verbal and written communication skills with a proven ability to translate technical concepts into actionable recommendations

Benefits that support every part of your life:

At Trans Union, we design benefits to help you feel well, do well, and plan well-from day one.

For Your Health
:
Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax-advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection
:
We've got your back with company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family
:
From adoption assistance and fertility planning coverage to caregiver support, we're here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future
:
Build toward what's next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long-term…