Global Sustain Operations Sr Principal Engineer

Overview Integrated Business Planning (IBP) & Magic Triangle (MGT) Sustain Operations - North America & Rest of World (ROW) is accountable for the end‑to‑end operational stability, control, and governance of Integrated Business Planning (IBP / o9) and MGT production integrations (SAP, Mosaic, TPM) primarily across North America and rest of the world solutions. Primary focus is on the MDG pipeline and MGT platform data integrations from source to target.

This role owns the IT Service Management (ITSM) control plane for NA IBP and MGT, ensuring incidents are responded to, triaged effectively and within SLA, risks are proactively managed, changes are governed, and business impact is clearly communicated and minimized. The role partners closely with Data Product, Integration, and external Sustain teams, while maintaining clear separation of accountability between build, data ownership, data quality, and operational governance.

Provide hands‑on IBP Sustain expertise to stabilize and remediate forecast integration issues (95 vs 97) and batch job monitoring/triage, while ensuring knowledge is transferable into long‑term Sustain operations. This role is positioned to reduce criticality risk in IBP Sustain, not to own a single project deliverable. Responsibilities
1. ITSM Ownership & Operational Governance Own the incident, problem, and escalation lifecycle for North America IBP and MGT production environments Act as the single operational authority during Sev 1 and Sev 2 incidents, including war room leadership and decision making Ensure timely escalation, executive communications, and post‑incident root cause analysis, including clear ownership of corrective actions Define, track, and govern operational KPIs, SLAs, service health, and forecast stability metrics Maintain and enforce sustain runbooks, SOPs, batch operating procedures, and escalation frameworks, ensuring readiness across all IBP operational scenarios 2.

End‑to‑End Triage & Business Impact Management Forecast Integration: 95 vs 97 Act as a subject matter expert for Forecast Integration 95 vs 97, including upstream and downstream dependency awareness Lead root cause analysis, stabilization, and remediation of mismatches between forecast versions Partner with Product, Data, Planning, and Integration teams to resolve structural integration gaps and prevent recurrence Ensure forecast discrepancies are clearly translated into business impact, risk, and decision context during operational events Operational Triage & Incident Management Lead end‑to‑end triage across data pipelines, integration layers, batch execution, and downstream consumption (o9, SAP IBP, reporting) Own batch jobs monitoring, failure triage, and escalation, including overnight and weekend execution models Provide clear business impact assessments during incidents, delays, or data degradation Ensure repeat issues transition from incident to problem management, with permanent corrective actions Drive cross‑functional alignment across technical and business stakeholders during operational events
3. Change, Release & Risk Governance Serve as the North America Sustain gatekeeper for:
Change Requests (CRs) Releases, hotfixes, and planned outages Validate production readiness in partnership with Data Product, Integration, and Engineering leads Ensure changes align with IBP business calendars (S&OE, S&OP, finance cycles) Govern weekend and after‑hours execution, including batch‑heavy changes, to minimize business and forecast risk Actively assess and mitigate sustain criticality risks arising from complex integrations and forecast dependencies
4. Operational Excellence & Continuous Improvement Drive reduction of manual monitoring through automation, alerting, and standardization Identify systemic operational risks, recurring failure patterns, and forecast instability drivers Ensure sustain knowledge is documented, transferable, and scalable - not person‑dependent Actively support the transition of complex IBP knowledge (forecast logic, batch behavior, integration nuances) into long‑term Sustain ownership Provide operational insights, trend analysis, and risk visibility to senior…