Manager, Microsoft 365 and Cloud

Manager, Microsoft
365andCloud Applications

Applicants must be currently authorized to work in the United States (US) on a full-time basis. The ACGME will not provide employment sponsorship for this position (e.g., H-1B Visa or other US employment authorization).

The Manager, Microsoft 365 and Cloud Applications is responsible for the management and support of Microsoft 365 (M365) cloud services and their implementation, as well as the end-user productivity environment and all cloud applications. This role provides technical leadership and project management from project inception through implementation and operation, including design, delivery, and adoption of M365 tools and applications.

This includes but is not limited to the following applications:
Exchange Online;
One Drive;
Teams;
SharePoint Online;
Power Platform;
Microsoft Copilot;
Purview; and Entra  and Groups; in addition to other third‑party cloud applications. The Manager works with department leadership, technical staff members, the Program Management Office (PMO), and stakeholders to define requirements, implement projects, and evaluate and manage solutions that achieve business objectives, with a focus on user adoption of cloud tools.

• Provide technical leadership for deployment and use of M365 tools, in particular Exchange Online, SharePoint Online, Teams, One Drive, Power Platform, Copilot, Purview, and other app features like Planner, Forms, One Note, and Entra .
• Work with department leadership, end users, and team members to define business requirements, determine priorities, recommend solutions, and develop scopes of work and implementation plans.
• Oversee and manage M365 projects and initiatives, creating project plans, time frames, budgets, deliverables, communication, execution, and completion throughout a project.
• Provide weekly metrics as required for reporting to leadership.
• Administer, manage, and implement changes to the enterprise M365 environment, including on‑premise hybrid integrations (e.g., Microsoft Active Directory Federated Services (ADFS) and Entra , SSO, and connectors to third‑party apps).
• Provide L2 and L3 support services to staff members for complex technical and configuration issues related to M365 applications.
• Stay current on M365 changes, updates, and feature releases.
• Coordinate and implement training solutions and keep staff members engaged on M365 changes that impact the organization.
• Lead and support current third‑party cloud applications (Qualtrics, Share Gate, Plumsail, and others) and review, test, and implement others as needed or required.
• Identify, research, and keep abreast of emerging cloud technologies, solutions, strategies, and developments with the goal of identifying opportunities for their use by the ACGME.
• Work collaboratively with other members of the IT Infrastructure and Operations team to ensure security standards and best practices are applied and maintained across the M365 environment.
• Other duties as assigned.

Supervises, directs, and evaluates assigned staff members. Supervisory functions include: hiring and termination decisions; prioritizing assignments and directing work; developing and overseeing employee work schedules and approving time away from work; providing and/or facilitating employee training and development; approving/processes employee concerns and problems and counseling or disciplining as appropriate; completing employee performance appraisals; determining or making recommendations regarding new‑hire salaries and salary changes;

and acting as liaison between employees and management.

• Five years’ management experience within increasing responsibility.
• Eight years’ experience with M365 administration, engineering, architecture, and design.
• Experience with Microsoft Exchange Online, SharePoint Online, One Drive, Teams, Power Platform, and other application features (e.g., Planner, Forms, One Note).
• One to two years’ experience with Microsoft Copilot and Agentic AI.
• Five years’ experience with Microsoft Entra .
• Experience planning, testing, and implementing cloud business…