AWS Engineer

Key Responsibilities

• Provide production support for AWS-hosted applications, APIs, and cloud services.
• Own production incidents throughout their lifecycle, from initial triage through resolution and closure.
• Coordinate with engineering, platform, product, and operations teams to resolve production issues.
• Communicate incident status, business impact, and resolution progress to stakeholders.
• Lead and participate in Root Cause Analysis (RCA) activities.
• Drive continuous improvements that enhance platform stability and operational excellence.
• Monitor cloud environments and ensure platform reliability through monitoring, alerting, and security best practices.
• Develop, maintain, and enhance operational runbooks and documentation.
• Conduct knowledge transfer sessions to prepare support teams for production operations.
• Support operational readiness initiatives across AWS cloud platforms.
• Participate in scheduled on-call rotations and manage high-priority production incidents.
• Identify process gaps and recommend improvements to support models, workflows, and operational procedures.

• 2-4 years of professional experience (Required)
• Bachelor's degree preferred (not mandatory)
• Experience supporting customer-facing production platforms in enterprise environments.
• Strong ownership mindset with accountability for service stability and incident resolution.
• Experience managing incidents from start to finish in complex production environments.
• Excellent collaboration skills working with cross-functional engineering and business teams.