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Senior Dynamics 365 CCaaS & Copilot Architect
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-18
Listing for:
Capgemini
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
M365, SharePoint & Power Platform, Azure
Job Description & How to Apply Below
Capgemini is hiring a Dynamics 365 CCaaS & Copilot Studio Architect to lead end-to-end architecture, design, and governance of enterprise‑scale contact center and CX solutions built on the Microsoft ecosystem. This role translates business CX requirements into secure, scalable architectures, while providing hands‑on leadership across solution design, integrations, AI enablement, and deployment.
The position requires strong Azure, Dataverse, and Copilot Studio expertise and is based in multiple
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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