IT Systems Administrator

City Colleges of Chicago’s vision is to be recognized as the city’s most accessible higher‑education engine of socioeconomic mobility and racial equity – empowering all Chicagoans to take part in building a stronger and more just city. The community college system’s more than 3,500 faculty and staff serve more than 60,000 students annually at seven colleges and five satellite sites.

The Office of Information Technology (OIT) supports student success by providing a reliable and innovative technology environment for students, faculty, and staff to improve teaching, learning, and support operations. OIT works with campus partners to support the mission of CCC through the consistent delivery of high‑quality solutions and services.

Reporting to the Executive Director – Infrastructure Services, the IT Systems Administrator is a key member of OIT’s networking and applications teams, responsible for installing, securing, upgrading, and troubleshooting various Windows/Linux based systems in a VMWare Hypervisor cluster. Other systems include Microsoft System Center, Microsoft SQL Server, and Microsoft Identity Management. Performs related duties as required.

• Administers, manages, and supports the district’s information technology applications and services such as DNS/DHCP Services, Active Directory Sites and Services, virtual machine operations, cloud‑based systems and associated applications and services.
• Implements and administers new and existing Windows and Linux servers to include server virtualization, storage area network (SAN) technology, and cluster systems.
• Administers and manages the Microsoft Active Directory environments to include ADFS, System Center Configuration Manager (SCCM), SQL databases, role‑based security, certificate‑based security, and Office 365.
• Performs daily system monitoring, verifies the integrity and availability of all systems and key processes, ensures completion of scheduled jobs such as backups while reacting to associated outage alerts.
• Anticipates impact of growth in operational areas, provides capacity planning, and recommends design and/or process changes.
• Plans, coordinates, implements, and monitors network security measures to protect data, software, and hardware and ensures that appropriate security and enhancement patches are applied.
• Assists in daily system checks, ensuring all required file systems and system data are successfully backed up to the appropriate media, and backup data replicated from site to site.
• Participates in disaster recovery and business continuity planning, including assisting with fault tolerance and contributing to the design of disaster recovery plans.
• Provides support to Networking and Application teams with server provisioning, tuning, and troubleshooting.
• Follows and updates Change Management, Version Control, and Standard Operating practices and procedures.
• Works with other OIT groups and other CCC teams to resolve technical issues.
• Documents and reports status on upgrade‑related tasks and maintains error logs and other technical documentation related to system administration support.
• Works collaboratively with IT teams to plan and implement network infrastructure and remains up to date on emerging technologies to optimize system performance.
• Adheres to CCC Customer Service Excellence standards.
• Performs other job‑related duties as assigned.

Reports To:

Executive Director – Infrastructure Services

Direct Supervision:
None

• Bachelor's degree from an accredited college or university in IT or a related field
• Three years of work experience in IT systems administration, or equivalent systems implementation project experience
• Knowledge of Office 365, Microsoft Azure Active Directory, and Intune is a plus
• Solid understanding of the various Windows Server roles including Active Directory, DNS, DHCP, Certificate Authority, ADFS, IIS, VPN, and File/Print Management is preferred
• Experience with troubleshooting Windows server network connection, service automation, Active Directory Group Policies, Configuration Management, ADFS and Identity Management
• Experience with NTFS file system repairs,…