Senior IT Support Specialist

Tempus is a precision medicine company leveraging AI to impact clinical care and deliver real-time, actionable insights for physicians.

• Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following:
• Addressing and mitigating technology-related issues for employees (desktop support)
• Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking
• User account administration, including onboarding and off‑boarding of employees
• Evaluating and testing new technologies
• Working with software and hardware vendors
• Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives
• Supporting executives with IT-related issues
• Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)
• Phone and remote support for Tempus clients
• Work in Tempus’ ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees

• Experience installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc.)
• Familiar with SaaS ticketing systems (Zendesk, Service Now, etc.)
• Installing and supporting security products like endpoint and anti‑virus/malware protection
• Basic network and VOIP phone system troubleshooting
• Administering identity management products (MS Active Directory, Okta, Google Admin, etc.)
• Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures
• Proficiency in supporting both Mac OS‑X and Microsoft Windows
• Experienced with supporting remote, on‑site, and hybrid users
• Ability to work in fast‑paced, agile environments, including off‑hours support
• Minimum of 2 years in an IT related field and/or relevant customer service role
• Scripting language experience (Power Shell, macros, Python, C++, Java, etc.)
• General familiarity with Microsoft SCCM
• General familiarity with Mobile Device Management (MDM) applications
• Google Suite Admin experience
• Previous experience coordinating with Dev Ops and/or information security teams
• Previous experience in the healthcare sector
• Professional certifications such as ITIL Foundations or CompTIA A+
• BS in Computer Science, Information Systems, or related field

Salary range: $80,000 – $95,000 (Illinois). Salary may vary for other locations such as California, Colorado, and New York.

Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.