Sr. ProServe Account Executive, ISV

Job Description

The Amazon Web Services Professional Services (Pro Serve) team is seeking a dynamic Pro Serve Account Executive (PAE) to join our team at Amazon Web Services (AWS). In this role, you will engage new and existing customers in transformative projects involving IT strategy, distributed architecture, and hybrid cloud operations. You will work closely with Pro Serve Cloud Architects, Engagement Managers, and Delivery Consultants to drive customer success and business growth.

As Pro Serve’s customer‑facing relationship owner, you will focus on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and securing customer sign‑off of Statements of Work (SOWs). After project launch, you will stay connected with the customer to ensure delivery of the agreed customer business outcomes (CBO) as outlined in the SOW.

In this position you will have experience selling services within the technology/consulting sector and the ability to translate technical concepts into business value for customers. You will demonstrate proficiency in business development, executing sales methodologies, and managing CRM systems, as well as strong analytical, problem‑solving, and project management abilities. Your performance will be measured against key metrics including revenue, billable bookings, and customer satisfaction (CSAT).

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We collaborate with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives, offering guidance through global specialty practices across a variety of solutions, technologies, and industries.

AWS Global Services includes experts from across AWS who help customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies also include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.

• Leading business development efforts by engaging customers and driving high‑value engagements.
• Collaborating with Amazon Global Sales (AGS) representatives to ensure a coordinated approach for key accounts.
• Creating proposals, securing customer sign‑off on Statements of Work (SOWs), and ensuring successful project delivery.
• Monitoring ongoing projects to ensure delivery of agreed CBOs and maximize revenue potential.
• Advocating for customers while balancing AWS business objectives.

• Experience with sales targets, business development, and driving customer satisfaction.
• Experience with cloud technologies and IT strategies.
• 8+ years of technology sales or account management experience.
• Experience exceeding sales targets using a consultative, solutions‑focused approach or equivalent.
• Experience working with and presenting to C‑level executives, IT, and lines of business across organizations or equivalent.

• Experience positioning and selling innovative solutions to new and existing customers and market segments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These duties and responsibilities are listed above, as…