Solutions Engineer III

Solutions Engineer III

Sinch is pioneering the way the world communicates. More than 150,000 businesses—including Google, Uber, Paypal, Visa, Tinder, and many others—rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

We are seeking a Solutions Engineer III who thrives in complex and dynamic environments. This role serves as a senior technical expert in the sales organization, helping drive the success of complex and strategic customer opportunities.

This candidate will possess strong technical, analytical, and communication skills, and bring strategic and critical thinking to the team. The ideal candidate is a proactive problem-solver who excels in a collaborative setting, can lead projects effectively, and will serve as a trusted advisor to both prospects and internal stakeholders.

Your Impact & Responsibilities

• Serve as the go-to expert in Programmable Voice with emphasis on Agentic/AI solution components, APIs, SIP trunking, messaging, and RCS technologies, supporting team knowledge and customer trust.
• Lead technical discovery and deal strategy for complex, high-priority opportunities to influence successful outcomes.
• Design scalable, integrated standard and custom solutions, collaborating with Product and Engineering on feasibility and risk.
• Deliver high-impact, tailored demos and proof-of-concepts that clearly articulate product value and solve key business or technical needs.
• Present complex information clearly and concisely, ensuring all communications are impactful and support business objectives with both technical and non-technical stakeholders.
• Develop and maintain deep, personalized customer relationships, leveraging them to advance business objectives.
• Navigate and resolve complex client issues, fostering collaboration across departments.
• Create and share reusable solution patterns, internal tools, and technical artifacts that enhance team productivity.
• Provide actionable product feedback and feature requests to Product teams based on customer challenges and roadblocks.
• Deliver clear technical handoffs to Customer Success to ensure implementation readiness and continuity.

Requirements

• 5+ years of related experience in Sales Engineering or Solutions Engineering.
• BA/BS degree in Computer Science, IT, Engineering, or a related field, or equivalent practical experience.
• Extensive expertise in SIP/Telephony systems, APIs, AI voice/agentic solutioning, CPaaS, SMS/RCS, and integrating VoIP technologies with enterprise-level platforms.
• Demonstrated ability to build strong customer relationships, lead technical engagements, and tailor solutions to customer pain points.
• Proven experience in managing complex technical projects and leading technical strategy in sales engagements.
• Exceptional verbal and written communication skills, with a strong ability to influence stakeholders.
• Strong cross-functional collaboration skills, with the ability to partner effectively with Sales, Product, Engineering, and Customer Success.
• Desire to work in a fast-paced, dynamic environment.

This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration:
Atlanta, GA;
Chicago, IL;
San Antonio, TX;
Denver, CO

Our Hiring Process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities…