Business Systems Lead; Quote-to-Cash

Quote-to-Cash Systems Lead

Chicago

Join us on our mission to make a better world of work.

Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.

Cultivating reliable systems is at the core of how Culture Amp builds a better world of work. As our Quote-to-Cash Systems Lead, you will be the dedicated, hands-on owner of our core revenue systems, accountable for the integrity, scalability, and continued evolution of the entire Q2C lifecycle.

This is an architect-and-builder role. You will design the technical solution, build the most complex parts of it yourself, and partner directly with Deal Desk, Finance, Pricing & Packaging, and Legal to make sure what we build is what the business actually needs. You will be the lead technical point of accountability for Q2C systems across Salesforce, Deal Hub CPQ, Docu Sign CLM, and integrations with downstream systems.

If you're motivated by owning a meaningful, high-impact domain end to end — and by building robust solutions that empower customer-facing Campers to operate smoothly and successfully — this is an opportunity to make a foundational positive impact.

Please note, you must be legally authorised to work in the United States (for the duration of employment) in order to work at Culture Amp.

• Own Q2C solutions end to end. Design the technical solution and integration patterns across Salesforce, Deal Hub CPQ, Docu Sign CLM, and collaborate with teams owning downstream systems like Net Suite and our data warehouse.
• Build the hard parts yourself. Lead hands-on implementation of the most complex Q2C work streams — not just hand off to developers. You're as comfortable in the design doc as you are in Apex, Flow, or configuration.
• Be the primary technical partner for Deal Desk, Finance, P&P, and Legal — translating challenging business problems into clear, scalable system designs and credible delivery commitments.
• Drive the Q2C roadmap alongside the Director and stakeholders — defining the initial problem, creating a detailed plan, and seeing it through to post-launch success across multi-quarter programs.
• Eliminate technical debt. Proactively identify and remediate the QTC tech debt that's accumulated through Q2C transformation, and prevent new debt by setting and enforcing design standards.
• Partner with downstream teams to maintain and scale critical integrations, and serve as the GTM Systems voice in cross-team architecture conversations.
• Produce clear, useful documentation — data flows, solution designs, runbooks, and how-to guides — so the system is operable by the broader team.
• Mentor teammates on Q2C best practices and contribute to the technical growth of the GTM Systems team.

• 5+ years of progressive experience as a Solutions Architect, Lead Business Systems Analyst, or similar senior systems role — preferably in a fast-paced enterprise SaaS environment with subscription revenue.
• Deep, hands-on expertise across the Quote-to-Cash lifecycle, including the specific stakeholder needs and design trade-offs that exist within it (Deal Desk, Finance, P&P, Legal).
• A strong ownership mindset and proven track record of handling architecture and execution on complex CPQ, CLM and billing programs: designing the solution, building the high-complexity components, and being accountable for outcomes through hypercare.
• Hands-on experience with Salesforce development.
• Direct experience implementing or…