More jobs:
Service Desk Engineer
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-19
Listing for:
NexusTek
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Providing Tier 1 technical support, the full-time Service Desk Engineer will resolve moderately complex issues for multiple client environments remotely, focusing on Windows and macOS systems, Microsoft 365 support, and maintaining exceptional customer service standards.
Key responsibilities- Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system
- Troubleshoot and resolve hardware, software, and peripheral issues while managing a ticket queue across multiple clients
- Support Microsoft 365 environments and perform account administration within Active Directory and Entra
- 1-3 years of experience in a service desk or Managed Service Provider (MSP) environment
- Strong knowledge of Windows and macOS operating systems
- Experience with Microsoft 365, including Exchange Online administration
- Hands‑on experience with Intune and/or Apple device management tools (Addigy, Jamf)
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×