Technical Support Technician, Tier 2
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-19
Listing for:
Metropolis Technologies
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Job Description & How to Apply Below
Role Overview
Metropolis is seeking a seasoned IT Support Technician, Tier 2 to provide advanced IT support and contribute to strategic IT initiatives for internal teams. This role requires deeper technical expertise to diagnose and resolve complex issues, mentor Tier 1 staff, and actively participate in IT projects.
What You Will Do- Serve as an escalation point for Tier 1 support
- Resolve complex technical issues
- Mentor Tier 1 technicians
- Lead and contribute to IT projects
- Manage IT hardware lifecycle
- Administer and troubleshoot various systems and applications
Ideal for a highly capable problem-solver eager to take on greater responsibility and leadership within a dynamic IT environment. Must have 3+ years of progressive technical support experience, including 1–2 years in a Tier 2 or escalation role.
Requirements- 3+ years of progressive technical support experience
- 1–2 years in a Tier 2 or escalation role
- Expert proficiency in troubleshooting and resolving issues within a macOS enterprise environment
- Experience with Jamf Pro, IRU or other MDM system for Apple device management, deployment, and policy enforcement
- Proficiency with Mac hardware, network printers, peripherals, and advanced network connectivity concepts
- Experience with Google Workspace administration and enterprise mobile device support for iOS and Android
- Proficiency in IT ticketing systems like Jira, Service Now, or Zendesk
- Exceptional multitasking, analytical, and problem-solving skills
- Strong communication and interpersonal skills with a customer-focused mindset
- Healthcare benefits
- 401(k) plan
- Short-term and long-term disability coverage
- Basic life insurance
- Stock option plan
- Bonus plans
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