Sr. Program Manager - Salesforce CRM

Out client is actively seeking a Program Manager to support their growing Salesforce CRM environment.

This opportunity will be onsite 1-2 days per week in Chicago, IL.

We are seeking a highly skilled and technical CRM Project Manager to join our dynamic team. This role is crucial in ensuring the successful conversion and implementation of our CRM system while maintaining project timelines and deliverables.

• Lead and manage CRM conversion projects from initiation to completion, ensuring all project goals and objectives are met.
• Collaborate with cross-functional teams to gather requirements and define project scope.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Oversee the technical aspects of the CRM conversion, ensuring seamless integration with existing systems and data migration.
• Work closely with third-party vendors to coordinate the CRM conversion process, ensuring alignment with project goals and timelines.
• Monitor project progress, identify potential risks, and implement mitigation strategies to keep the project on track.
• Communicate project status, updates, and issues to stakeholders and senior management.
• Provide technical guidance and support to team members, ensuring adherence to best practices and industry standards.
• Conduct regular project meetings, track project performance, and ensure timely delivery of project deliverables.
• Manage project budgets, track expenses, and ensure cost-effective project execution.
• Foster a collaborative and positive team environment, promoting continuous improvement and innovation.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Proven experience as a Project Manager, preferably in CRM conversion or implementation projects.
• Strong technical background with a deep understanding of CRM systems, data migration, and system integration.
• Excellent project management skills, including the ability to develop and manage project plans, timelines, and budgets.
• Strong leadership and team management skills, with the ability to motivate and guide cross-functional teams.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Proficiency in project management tools and software.
• PMP or other relevant project management certification is a plus.