Product Specialist; P2

Role Overview

The Product Specialist is an embedded expert within JLL's Leasing Technologies Group, supporting proprietary leasing platforms and enterprise AI tools across the entire leasing deal cycle. This role sits at the intersection of user experience, product quality, and technology adoption, providing product subject matter expertise and support insights to their technology partners, as well as participating in the improvement of our technology through product delivery processes.

• User-Facing Support & Resolution
• AI Adoption & Intelligent Tooling
• Knowledge Management & Documentation
• Product Feedback & Continuous Improvement

Customer-first orientation, hands-on experience with AI tools, clear, confident communication skills, self-directed and organized, enthusiasm about AI and commitment to continuous learning.

• 2–4 years in product support, property technology, leasing operations, and/or a closely related role
• Customer-first orientation with documented examples of high-quality support delivery
• Hands-on experience with AI tools, including prompt building and AI-assisted workflows
• Clear, confident communication skills with ability to translate between technical and non-technical audiences at all levels
• Self-directed and organized; comfortable managing competing priorities in a fast-moving environment

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay