Networking Administrator – O'Hare International Airport Site Lead

Responsibilities

• Serve as primary customer liaison with a variety of airlines and the Airport Authority; assure continual compliance of service level performance and reporting, ensuring local procedures are in compliance.
• Review technical and customer support specifications and provide recommendations on best value to meet customer requirements.
• Responsible for overall local network, server and desktop hardware maintenance, system support and necessary escalation of service issues.
• Maintain regular progress communication with the Airport Authority and take any remedial action for deficiencies.
• Develop and maintain on-site policies and procedures.
• Interface with senior management to communicate status of projects.
• Monitor and ensure services align with SLAs.
• Provide consultation and advice to system and network administration in the Common Use platform in the airport.
• Ensure that all site technicians are trained & certified prior to start of service.
• Maintain on-site employee relations including, but not limited to, scheduling, day‑off planning, hiring, performance management, disciplining, and dismissal.

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field.
• You will need to obtain and maintain SIDA (Security Identification Display Area) badging and SIDA training.
• This includes Security Threat Assessment (STA) and a fingerprint‑based Criminal History Records Check (CHRC) for access to certain Federally regulated areas at multiple airports.
• Experience in the Airport or Airline Industry Technical Field, two years of which are specific to CUTE (Common Use Terminal Equipment) application software.
• Experience with cultivating and maintaining client relationships with service providers, stakeholders, and key airport partners, ensuring communication, collaboration, and the delivery of services.

• network maintenance
• server maintenance
• desktop hardware maintenance
• system support
• CUTE application software
• service level performance
• technical support specifications
• compliance reporting
• project status communication
• employee performance management

• customer liaison
• communication
• collaboration
• problem-solving
• leadership
• training
• relationship management
• remedial action
• scheduling
• discipline

• SIDA badging