Creative & Design Operations Lead

Responsibilities

• You'll own the operational infrastructure and execution of Enova Studios: reporting, traffic, tools, process and vendor management.
• You’ll build the systems and visibility that keep the team running, growing and accountable for results.
• Work is organized, moving and unblocked across all Studios capabilities.
• Leadership has clear visibility into project status and operational health.
• Studios runs on a connected, well-maintained tool stack that accounts for marketing and product/UX design workflows alike.
• External relationships are well-managed and held to Studios standards.
• Studios is always looking at what's next in tools and AI, not just what's working now.
• Build and maintain dashboards that surface the true state of work and inform decision-making.
• Own end-to-end traffic management: ensuring work is captured, prioritized, resourced and tied back to measurable impact.
• Partner with Studios managers on workflow, capacity and accountability so the team stays focused on execution.
• Step in as project manager on larger initiatives, comfortable running a sprint or a traditional project depending on what the work requires.
• Serve as primary administrator of Asana and lead integration across the Studios tool stack, owning configuration, automations and ongoing optimization.
• Own SOPs, workflows and escalation paths, applying a design thinking approach to continuously improve how work moves.
• Own vendor relationships including SOW management, vetting and renewals, holding partners accountable to Studios standards.

• 8+ years of experience in creative and/or design operations, ideally within a tech, fintech or agency environment.
• Deep proficiency with Asana and Jira, with a track record of building workflows that teams actually use.
• Proven experience operating across both Creative Ops and Design Ops functions, with an understanding of where they overlap and where they diverge.
• Deep understanding of both UX/product design and creative workflows (discovery, prototyping, testing, agile sprints) and traditional creative production cycles.
• Agile or scrum certification is a plus, with experience in applying velocity-based thinking to creative and design output.
• Demonstrated experience using AI and automation to improve operational workflows.
• Strong communication skills with the ability to adapt your approach for different audiences and situations.
• A collaborative, human-centered approach to problem-solving.
• Experience managing vendor relationships and external agencies.
• Familiarity with creative and design tools including Figma, Adobe Creative Suite and review/approval platforms e.g. Page Proof.