Lead, Functional Capabilities, Learning – Operations, Procurement, GBS

Responsibilities

• Lead the Global strategy, design, and execution of functional capability-building and learning programs for Operations, Procurement and GBS
• Translate business priorities into scalable capability solutions that drive performance, enable behavior change, and strengthen organizational effectiveness globally
• Ensure learning interventions strengthen critical skills, improve performance, and support business priorities through scalable, measurable, and modern learning solutions
• Co-own and evolve the global capability roadmap aligned to business strategy for Operations, Procurement and GBS
• Define functional capability frameworks for Operations, Procurement and GBS (skills/competency models, proficiency levels, role-based learning paths)
• Co-facilitate Capabilities Council, supporting the Head of Global Capabilities and Learning for Operations, Procurement and GBS
• Partner with functional leadership to identify current/future skill needs aligned to strategy, innovation roadmap, and operating model changes
• Establish governance for learning prioritization, intake, and portfolio management
• Build an integrated ecosystem across people, process, data and technology
• Conduct needs assessments using data (performance gaps, capability diagnostics, stakeholder input, business KPIs)
• Design blended learning solutions (digital, virtual, in-person, on-the-job) tailored to functional audiences
• Create structured curricula for key populations (e.g., brand/portfolio teams, insights, digital marketing, product development, regulatory/quality interfaces as applicable)
• Manage end-to-end delivery of learning programs, including scheduling, communications, facilitation plans, and learner support
• Build communities of practice and enable knowledge-sharing, playbooks, toolkits, and best-practice repositories
• Coordinate with internal SMEs and external vendors; ensure content quality and functional relevance
• Serve as the learning partner for Operations, Procurement and GBS leaders, HR/People teams, and Global/L&D COEs
• Align with adjacent functions (e.g., Commercial Excellence, R&D, Marketing, Legal, Finance, Medical/Regulatory, Quality, Supply) where cross-functional capability building is needed
• Drive adoption through change management and leader engagement
• Define success metrics (participation, completion, proficiency uplift, application on-the-job, business impact)
• Monitor program effectiveness and continuously improve content and delivery using learner feedback and performance data
• Manage learning budget and vendor performance against SLAs and outcomes
• Identify synergies, standardization and continuous improvement opportunities

• Bachelor’s degree required (Business, Supply Chain Operations, Procurement, Science/Engineering, HR, Learning/OD, or related); advanced degree a plus
• 5–8+ years of experience in learning/capability building, talent development, or functional excellence (preferably supporting Operations, Procurement or GBS – Shared Services Center Model)
• Demonstrated experience designing and delivering scaled learning programs and managing stakeholders across levels
• Familiarity with modern learning methods (blended learning, digital learning platforms, cohort-based learning, performance support)