Engagement Lead in Chicago, Illinois

Engagement Lead - Liquid AI

Let's be unstoppable together! At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities.

With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

What will you be doing? We are seeking a highly motivated and experienced Engagement Manager to lead AI solution deployments across a broad range of clients. The ideal candidate will have a background in consulting, with a proven track record of managing technology deployments and delivering exceptional results. You will need a deep understanding of the AI solutions you're deploying to ensure successful deployments.

You will be responsible for building and maintaining relationships with senior client leadership and key stakeholders, ensuring that the deployment team meets the established goals and objectives, and helping each client prepare for and manage the necessary change within their organization to deliver the expected business value. This role supports clients in the Consumer Packaged Goods (CPG), General Merchandise, and Retail industries.

• Define, initiate, and lead the overall client engagement strategy for AI deployments, serving as the executive sponsor and senior trusted advisor accountable for business outcomes, technical integration, adoption, and long-term value realization.
• Lead and direct cross-functional deployment teams, setting the vision, operating model, priorities, and governance needed to launch and scale client initiatives while ensuring disciplined execution against strategic objectives.
• When necessary, leverage deep expertise on AI and Circana AI solutions to advise clients on best deployment practices.
• Provide strategic guidance to clients on best practices for deployment, including AI technology integration, process improvement, and change management.
• Oversee the deployment lifecycle, from initial sale through the successful deployment of the AI solutions as well as the transition to on-going post-deployment support.
• Conduct thorough needs assessments and strategic planning sessions to understand client requirements and challenges as it relates to the deployment of AI solutions.
• Manage deployment timelines, solution revenue, and resource allocation effectively, including establishing and tracking key performance indicators (KPIs), to ensure the deployment is completed on time and within scope with the ability to demonstrate the AI solution impact.
• Collaborate with senior leadership and client stakeholders to communicate deployment progress, address concerns, and ensure alignment between Circana's and the client's goals.
• Advise and guide clients through adoption using principles of change management.
• Develop and maintain strong relationships with key stakeholders at client organizations, acting as the primary point of contact for all project-related communications.
• Foster a culture of continuous improvement and innovation with a focus on scale across the deployment team.

• Significant experience sponsoring and leading enterprise client engagements, including setting strategic direction, establishing governance, aligning executive stakeholders, and owning delivery accountability across complex programs.
• Strong passion for AI overall and a deep understanding of AI technologies and their applications in business settings.
• Proven track record of leading successful technology deployments, including hands-on technical experience designing, configuring, and delivering AI solutions that leverage LLMs (e.g., prompt and workflow design/orchestration,…