UX​/Interaction Designer IV

Overview

The Senior Designer - UX will help lead the design and definition as a key contributor to our client's Core UX team responsible for integrating human-centered practices in unpacking and improving the digital customer experience across all stages of the travel journey. The Core UX team supports defining our client's digital product strategy and providing the leadership to execute on that strategy with cross-functional, mission-based teams.

We are looking for an empathic, passionate, curious designer who values delivering high-quality solutions and thrives in a collaborative environment.

Preferred

Hours:

9 to 5 pm CST

Work Location:

Hybrid – 1 to 2 days onsite

Preferred city:
Chicago

Travel:
Yes; approximately 10 to 20% of time

Travel reimbursement:
Yes

• PLAN CONCEPT
  • Visualize ideas using professional design tools as well as sticky notes, sketch boards, whiteboard markers, or other tools necessary to rapidly work through ideation and move to the next stage
  • Initiate and respond to ideas for innovation/improvements based on research, analysis, and competitive reviews
  • Identify user needs and business requirements
  • Substantiate design approach with analysis and projections for improvements
• DESIGN REFINE
  • Ensure digital customer touch points remain consistent with our client’s user experience and brand standards
  • Develop intuitive, usable, and engaging interactions
  • Drive the design of next-generation navigation schemes, patterns, components, and templates across the company’s products, ensuring a consistent, appealing, and dynamic customer experience
  • Create low and high fidelity interactive prototypes adhering to rapid, iterative, and collaborative processes
  • Work with usability researchers to design test plans and iterate designs during user testing. Translate usability findings into design improvements
• DEFINE & COMMUNICATE
  • Create final design deliverables through detailed specifications including: process flows, wireframes, storyboards, high- and low-fidelity mockups, red-lines, and prototypes
  • Present design work to the UX team, product team, and executives for review and feedback
  • Collaborate with cross-functional teams, the larger UX team, and business partners throughout the design process
  • Communicate with multiple stakeholders to synthesize review feedback and progress with a user-centered focus
  • During implementation, respond to day-to-day questions from developers, product managers, and project managers
  • Work with QA to identify, document, and verify bug fixes
  • Provide guidance and mentor junior designers

• BA/BS or equivalent work experience required

• Solid grasp of web design principles and a good understanding of front-end web technologies required
• Excellent understanding of user experience design for the Web, mobile, and touch devices required
• Ability to coordinate, prioritize, and accomplish multiple tasks in a fast-paced environment with minimal supervision
• Experience in writing detailed design specifications (IA, workflow, page functionality and layout, etc.) used by developers
• Self-starter who can create schedules and define scope of work even without clear requirements
• Strong ability to communicate, defend design decisions, and respond quickly to business needs
• Proven ability to set design direction and collaborate with other designers
• A team player who can adapt in a rapidly changing environment

• 5 years professional UX design experience required
• 8 years professional UX design experience preferred

visual design, ux design

• Portfolio must showcase strong visual design craft and high-fidelity UI work. This is a critical evaluation component.
• Experience designing consumer-facing digital products at scale.
• Ability to balance UX strategy with hands-on design execution.
• Strong understanding of design systems and scaling consistent experiences across products.
• Experience presenting and defending design decisions to senior leadership and cross-functional stakeholders.
• Ability to work independently in ambiguous environments and help define solutions when requirements are not fully established.
• Experience in travel, loyalty,…