Proactive Monitoring Engineer

Responsibilities

• Continuously monitor dashboards, alerting systems, and telemetry data (error rates, latency spikes, API failures, deployment anomalies) for early signals of degradation.
• Triage and correlate alerts from multiple sources (Splunk, internal tools, etc) to identify patterns before customers report issues.
• Actively monitor Slack platform health dashboards, network latency signals, message delivery queues, and database capacities for high-frequency work spaces.
• Monitor critical custom automations, Slack Workflow Builder runs, Enterprise Key Management (EKM) operations, and Identity Provider (IDP) authentication syncs.
• Identify customers potentially affected by degraded service conditions and coordinate proactive outreach with Customer Success and Support teams.
• Partner with the Incident Management team to escalation signals that meet incident‑threshold criteria.
• Build and maintain Slack-based automations and workflows to streamline proactive monitoring operations.

• 2+ years of experience in technical support, site reliability engineering, or a related operations role.
• Hands‑on experience with observability and monitoring tools (e.g., Grafana, Splunk, Datadog, Pager Duty, or equivalent).
• Strong understanding of cloud‑based SaaS architecture, APIs, and common failure modes.
• Proficiency in reading and analyzing logs, metrics, and traces.
• Excellent written and verbal communication skills; ability to clearly convey technical findings to both technical and non‑technical audiences.
• Demonstrated ability to leverage modern AI tools to optimize workflows, conduct research, and enhance daily productivity.